When you’re using your NDIS funding, it’s important to feel confident and in control. One way to do that is by having a service agreement in place. But what does it actually mean, and do you really need one? Let’s clear it up.  What is a Service Agreement?  A service agreement is a written document between you and your provider that sets out what supports you’ll receive, how they’ll be delivered, and how much they’ll cost. It’s essentially a tool to make sure you and your service provider are...

As of October 20, 2025 , the NDIS has announced an update in the name of ‘Short Term Accommodation’, and it is now described as ‘Short Term Respite’. This updated name better reflects the purpose of the support: to give participants and their primary informal support time apart, allowing carers, family members or friends to take a short break and recharge. While some in the community have mixed feelings about the word ‘respite’, it’s widely recognised and well-understood among carers. After...

As registered NDIS Plan Managers, one of our responsibilities is meeting compliance obligations. What it really means is that we must follow the NDIS rules carefully when we process your funding.  Sometimes this can be confused with “approving” your supports, but that part isn’t actually up to us. We don’t decide what supports you can or can’t have. So, who does?  Who approves your support requests?  The   National Disability Insurance Agency (NDIA) is the only organisation who can approve...