Lauren Hughes

Client Liaison Team

Client Liaison Officer

My role with First2Care is a Client Manager in the Caboolture region. I help provide peace of mind for our clients knowing they have someone monitoring their budget, and have someone they can access for help at any time. Through regular communication, I help to build strong relationships with our clients, nominees, and Support Coordinators and provide them with the support they need to manage their NDIS plans with confidence.

My background includes qualifications in counselling and social work, and have been part of event management of the Annual Carers Forum, the Mental Health Carers Retreat, and numerous focus groups which were used to identify the needs of mental health carers. As well as this, I have developed and delivered an NDIS funded training package for mental health carers.

Often the most memorable interactions with First2Care clients are the simplest things, which is often helping people to feel heard, understood and listened to. Especially during a year which has had so much isolation and disconnection. Knowing that I can help others to make the most of their lives and the opportunities available to them. It all starts with a conversation and by asking questions. I'm an artist and create extremely intricate artworks which I'm one day hoping to publish into a colouring book!

Meet the Team