The First2Care team are available to respond to any issues that you have with our service and support.

As a provider under the National Disability Insurance Scheme, we have a complaints procedure in place to deal with any issues that arise from us providing our services.

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We take this very seriously and will do our utmost to respond quickly and courteously to any complaints you have.

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If you would prefer, we also have an anonymous complaints procedure that will send your message directly to a representative of our board of directors without requiring your personal information.

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Alternatively you have the right to contact the NDIS commission directly. Information about that process can be found here.