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We Value Your Opinion

Share your thoughts, experiences, and suggestions with us. Your valuable feedback fuels our commitment to continuous improvement.

Your Feedback Matters!

Transforming Care
Starts with a Conversation

The First2Care team are available to respond to any issues that you have with our service and support.


As a provider under the National Disability Insurance Scheme, we have a complaints procedure in place to deal with any issues that arise from us providing our services.

We take this very seriously and will do our utmost to respond quickly and courteously to any complaints you have.

If you would prefer, we also have an anonymous complaints procedure that will send your message directly to a representative of our board of directors without requiring your personal information.

Alternatively you have the right to contact the NDIS commission directly. Information about that process can be found here.

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Feedback & Complaints:

How should we contact you?

Thanks for reaching out. We'll get back to you soon.

Contact Us Today:

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Support Help Centre

Call us on 1300 322 273, to get help with First2Care our friendly support team.

Send email enquiries to

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Business Hours

Monday to Friday
8:30am - 5.00pm AEST
9:30am - 6:00pm AEDT
9:00am - 5:30pm ACDT
6:30am - 3:00pm AWST

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Plan Management Enquiries

Call us on 1300 322 273 to discuss your NDIS Plan. We can get started in just minutes.

Postal Address:

c/- First2Care, GPO Box 5088, Brisbane QLD, 4001 Australia

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