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What is the NDIS?

Get to know the NDIS and what it means for you. 

Still need more information or help?

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The NDIS, or National Disability Insurance Scheme, is a game-changer for how people access disability services and support across Australia.  


The NDIS is here to make sure everyone gets the help they need for a better, more independent life. It provides funding to eligible people with disabilities, and connects them to local services like therapies, community groups, sporting clubs, libraries, and schools.  


The NDIS supports more than 500,000 Australians with disabilities, including around 80,000 kids with developmental delays, ensuring they get help early on for the best outcomes in life.

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The NDIS is designed to put you, the participant, at the centre of the decision-making process enabling you to have full choice and control over your supports. 


It assists you to self-manage and coordinate, deciding who supports you, when they provide that support and how it’s delivered, so that you can achieve your NDIS goals. You can live your life the way you want to with maximum independence.

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The NDIS is like a lifelong insurance plan for support. It focuses on helping you early in life to make things better later on. The National Disability Insurance Agency (NDIA) manages and puts this plan into action.

The NDIA checks if you qualify for NDIS support, looks at your request for help, and decides how much funding you'll get. Their decisions follow the rules in the NDIS Act 2013, which outlines what kinds of support and services the NDIS can help with. It's all about making sure you get the support you need for a better and more independent life.

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An illustration of the concept NDIS Explained

Applying for the NDIS may seem overwhelming at first, follow the steps below to help guide you through the process.

  1. Start your NDIS journey by checking if you are eligible on the NDIS website (click here).

  2. If you are eligible, ​call the NDIS at 1800 800 110 and ask to make an Access Request. Or download the Access Request  form online (click here).

  3. During your chat with the NDIS, they'll ask some simple questions to learn more about you and your situation to gain an overview of how your disability affects your daily life.

  4. You will need to provide evidence of your disability to support your request, this can take some time, but it is an important step in the approval process. To understand what's required click here.

  5. Typically, your application is reviewed in 21 days or less, and you'll receive an 'access decision' letter. If you're approved, it's time for the next step.

  6. Get ready for a planning meeting where you can discuss the help you need, your funds, and what's important for you.

If you have more questions about the NDIS, take a look at our NDIS FAQs for some common answers, or find everything you need to start your journey.

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With over 40 years of experience in financial management we are registered to offer NDIS Plan Management, Support and Guidance, always adhering to the highest standards.

Our team is dedicated to supporting you with your NDIS Plan, our role is to manage the financial aspects. This includes monitoring your plan-managed NDIS funds, paying your provider invoices accurately and on time, and providing monthly budget statements.

At First2Care, our team offers specialised guidance to optimise the use of your plan’s funds. The NDIA rigorously assesses supports and services, ensuring their relevance, value, and efficiency align with your needs. Our team are ready to handle invoice verification and advise on reimbursements.

Take control of your NDIS journey with the help of our First2Care team and gain access to our First2Care Portal to navigate your NDIS journey with confidence and achieve your dreams.

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For more information on the NDIS head to our FAQs

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