Updated: Nov 1, 2021
When it comes to understanding the ins and outs of the NDIS it can sometimes feel a little overwhelming especially when there are so many terms and acronyms to understand. To make things easier, we've developed an A-Z Glossary of NDIS Acronyms and Definitions that you need to know.
AT: Assistive Technology
FPDN: First Peoples Disability Network
ILO: Independent Living Options
LAC: Local Area Coordinator
NAT: National Access Team
NDIA: National Disability Insurance Agency
NDIS: National Disability Insurance Scheme
SIL: Supported Independent Living
SDA: Specialist Disability Accommodation
STA: Short-Term Accommodation (Respite)
SLES: School Leaver Employment Supports
Access/eligibility requirements: To become an NDIS participant, certain requirements, that
have been set out by the NDIA, need to be met. The requirements include: age, residence,
disability and early intervention.
Advocate: Someone (an individual or part of an organisation) who may act or speak on your
behalf if you have given them permission to do so. They can offer independent support to
those who feel they are not being heard or may not be able to articulate their wants and
Agency Managed (NDIA managed): One of the three choices for the financial management
of an NDIS plan (the other two are Plan Managed and Self-Managed). If a participant is
Agency Managed then the NDIA will pay your support providers and manage your finances
and paperwork on your behalf.
Assistive Technology: Any device or system that allows individuals to perform tasks they would otherwise be unable to do or increases the ease and safety with which tasks can be performed.
Carer: Someone who provides personal care, support and help to a person with disability
and is not contracted as a paid or voluntary worker, often a family member or guardian.
Capacity Building Supports: An NDIS funding category designed for activities that support
participants in learning new skills. These skills may include achieving some of the goals like
living independently, finding a job, or getting help with NDIS plan management.
Capital Supports: An NDIS funding category that provides funding for Assistive technology
and home or vehicle modifications. The NDIS is very specific in what this funding can be
used for and it must be used as it is allocated.
Choice and control: A participant has the right to make their own decisions about what is
important to them as well as the decision for who provides support and how that support is
Community engagement: Describes the ways people are involved in the wider community.
Community services: Activities and interests (not supplied by government groups), which
are available to everyone in the community e.g. social, study and sporting interests.
Complaints: If you’re unhappy with any part of the process, system, product or service
provided by the NDIA, you can make a complaint (the same goes for any service providers
you work with). It can be either written or verbal and can be provided by a participant,
provider, family member or carer.
Core Supports: An NDIS funding category that helps participants in their everyday life. This
area of an NDIS Plan has four budget categories within it, which can be flexible to
accommodate individual needs.
Developmental delay: When a child develops at a slower rate than other children of the
same age and doesn’t reach milestones at the expected times.
Early Childhood Partner: The NDIA partner contracted to implement the Early Childhood Early Intervention Approach. An Early Childhood Partner works with LAC's, children aged 0-6 who may have developmental delays or disability and their families during the planning process, they help to identify the child's needs and potential short-term interventions, refer the family to mainstream services and provide information about the NDIS.
Early Childhood Early Intervention (ECEI): The ECEI approach is for children aged 0-6
years who have an early childhood disability or developmental delay and are not receiving
disability support already.
First Peoples Disability Network (FPDN): A national organisation that advocates for the interests of Aboriginal and Torres Strait Islander people with disability. FPDN is governed by First Peoples with lived experience of disability with the aim to provide a voice to the needs and concerns of First Peoples with disability.
Funded Supports: Supports the NDIS pays for through a participant’s plan. These supports
must be reasonable and necessary.
Funded Support Package: The funding available to a participant. There are 3 budgets in a
support package: Core, Capacity Building and Capital Supports.
Goals: Things a participant wants to work towards, with the help of the NDIS.
Guardian: A person in a formal caring role, acting for a person with a disability. Parents are
Independent Living Options (ILO): NDIS support that allows you to choose the home you live in and set up supports in the way that suits you and your needs. An ILO is a package of supports that can help you live how you want in the home environment you have chosen (not the home itself).
Informal supports: The supports participants get from the people around them, for
example family, friends, neighbours. Informal support refers to unpaid support given by
family members or friends.
Line item: A unique code in the NDIS Price Guide that outlines which category to claim funding from a participant’s plan.
Local Area Coordinators (LAC): LACs are local organisations working in partnership with
the NDIA, to help participants, their families and carers access the NDIS. LACs will hold plan
meetings and plan reviews on behalf of the NDIA and help participants write and manage
their plans and also connect participants to mainstream services and local and community based supports.
Mainstream services: The government systems providing services to the Australian public
e.g. health, mental health, education, justice, housing, child protection and employment
Modifications: Changes made to an environment, product or equipment that makes it
easier to use or access.
myplace: The NDIS online portal used by providers and participants to create service bookings, review available funds in a participant plan and find registered providers. Typically used by NDIA Managed participants.
National Access Team (NAT): NDIA staff members who work in locations around Australia
to review NDIS access applications and decisions relating to a participant’s eligibility for the
National Disability Insurance Agency (NDIA): The Commonwealth government organisation administering the NDIS.
National Disability Insurance Scheme (NDIS): A way of providing support for Australians
with disability, their families and carers.
NDIS Quality and Safeguards Commission: The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.
Nominee: A person who is appointed to act and make decisions for a participant who does
not have a parent or guardian.
Participant: A person who meets the NDIS access requirements.
Participant statement: Information setting out a participant’s living arrangements,
relationships, supports, description of day to day life as well as their goals.
Payment Request: Providers can receive payment for supports provided by creating an individual payment request or submitting a bulk upload on myplace if a participant is Agency Managed, by invoicing the participant directly if they are Self-Managed or by invoicing a participant's Plan Manager if they are Plan Managed.
Personal Protective Equipment (PPE): PPE is any item of clothing or equipment that protects the wearer from infection. It's a term that has become more common throughout the COVID-19 pandemic. The NDIS can fund PPE, including face masks and gloves, as a way of keeping you and your service providers safe and healthy.
Plan: A written agreement designed with the participant, stating their goals and needs, and
the reasonable and necessary supports the NDIS will fund for them. Each participant has
their own individual plan.
Plan Managed: One of the three choices for the financial management of an NDIS plan (the
other two are Agency Managed and Self-Managed). Plan Managers (like First2Care) help
participants by managing the financial and administrative aspects of their NDIS plan,
including things like payments, budgeting and reporting. This financial management option
gives participants the ability to access registered and unregistered service providers. Plan
Management can be added into an NDIS plan at no out-of-pocket expense to the
Planning Meeting: The initial meeting that a participant has with an LAC or NDIA planner to
discuss their disability and how it impacts their day-to-day life, their current supports, their
goals and any other relevant information that may need to be considered for the
development of their first plan.
Plan Review Meeting: When the planning period of an NDIS is coming to an end (typically
planning periods last from 12 months to 3 years depending on the participant), the
participant will have a plan review meeting to discuss what has worked and what hasn’t
worked, what their goals are moving forward and any other relevant information for their
Price Limit: Each line item includes a price limit or cap which is the maximum amount the NDIS will pay for supports/items using that line item.
Provider (Service Provider): Someone who has products or services to help participants pursue the goals in their plan. Participants can choose their providers and change providers at any time, this is also known as choice and control.
Reasonable and Necessary: ‘Reasonable’ means something fair, and ‘necessary’ means
something you must have. The NDIS funds reasonable and necessary supports relating to a
person’s disability to help them live their lives more independently and pursue their goals.
Registered Provider: An organisation or individual who is registered with the NDIA to provide NDIS supports. Registered providers need to adhere to certain NDIS regulations such as NDIA Terms of Business and NDIS Price Guide.
Specialist Disability Accommodation (SDA): Specialist disability housing under the NDIS.
Supported Independent Living (SIL): Funded services provided for participants to support them to live more independently. This support is usually provided in a residence shared with other NDIS participants.
School Leaver Employment Services (SLES): A support package funded to assist school leavers to transition from school into employment. SLES is funded over two years for supports for achieving employment outcomes.
Short-Term Accommodation (STA): Also known as respite, allows both the carer and the person they care for to take a break. STA is a support provided for a limited time, and typically delivered in a group-based facility.
Sector: The organisations and companies providing disability support services and the peak
bodies that represent them.
Self-management: Participants receive all or part of their NDIS funding and they manage
their payments for supports and pay their providers directly.
Service agreement: A contract between the participant and the service provider they have
chosen to deliver the supports in their plan. They are a written document that detail the roles
and responsibilities of the participant and the service provider.
Support coordinator: A support coordinator is a person who connects NDIS participants to
organisations that provide supports and services including community, mainstream and
government services. Their job is to help participants access the right supports and find the
right mix of activities to achieve the goals set in their NDIS plan.
Supports: Things to help a person undertake daily life activities and enable them to
participate in the community and pursue their goals.
Supplier: Someone who provides items such as equipment to support participants.
Stated Supports: Any services listed as ‘stated supports’ are not flexible. This means
funding has been allocated for a specific support or service, and it cannot be used for
anything other than its intended purpose.
Unregistered provider: A person or organisation that has chosen not to register with the NDIS and does not need to adhere to NDIA guidelines and pricing. Often smaller businesses or individuals opt to be unregistered providers as the registration process with the NDIS can be lengthy.
Work Health and Safety (WHS): The rules designed to keep everyone safe in the workplace, including staff, customers, and visitors. All NDIS service providers must follow WHS legislation, which can vary between states and territories. Also known as Occupational Health & Safety (OH&S).
Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or firstname.lastname@example.org.