Where Can I Find NDIS Plan Management Services in Spring Hill?
First2Care's provides NDIS plan management from our head office at Level 2 196 Wharf Street, Spring Hill QLD, 4000. As an NDIS plan manager in Brisbane, our team supports participants in Spring Hill Brisbane CBD, Fortitude Valley, New Farm, and across Australia, phone, email and online. The team handles, invoices, claims, budget tracking and statements, and gives you access to the First2Care portal.
Our Spring Hill Location
WHERE IS FIRST2CARE LOCATED?
Our head office is at Level 2, 196 Wharf Street, Spring Hill QLD 4000. You do not need to live nearby to use our service. You can contact our team by phone or email and review available information through First2Care’s portal.
WHAT NDIS PLAN MANAGEMENT SERVICES DOES FIRST2CARE PROVIDE?
First2Care manages the financial side of your plan-managed funding. This includes checking provider invoices, submitting eligible claims, paying providers, keeping records and sending regular statements. See how First2Care helps with NDIS paperwork in Spring Hill →
CAN I CHECK MY BUDGET AND PAYMENTS ONLINE?
Yes. The First2Care’s portal shows available information about your plan-managed budget and invoices. If an invoice or payment amount is unclear, contact our team for an explanation. You can also check claims against your plan through the official NDIS participant portals or the my NDIS app. First2Care’s portal is separate from those official systems.
HOW QUICKLY DOES FIRST2CARE PROCESS ONLINE?
First2Care aims to check complete and correct invoices and submit eligible claims within 1 business day of receiving them. While this is an internal processing aim, invoice corrections, NDIA processing times and payment reviews may affect the overall timeframe.
CAN FIRST2CARE HELP ME UNDERSTAND MY BUDGET?
Yes. Our team can explain spending and available balances relating to the funding we manage for you. If an invoice, statement or amount does not look as expected, contact us so we can help you check it.
DO I NEED A DIFFERENT PORTAL BECAUSE I'M IN BRISBANE?
Your plan needs to include funding for plan management. If it does not, you can ask the NDIA to change your funding-management arrangement during your current plan. The NDIA must agree before updating it.
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To get started:
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Check your plan. Confirm whether plan management funding is included.
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Contact First2Care. Call 1300 322 273 or email support@first2care.com.au to discuss your plan and joining requirements.
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Review the service agreement. Make sure you understand how you and First2Care will work together before signing. The draft identifies this as part of joining.
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Confirm the invoice arrangements. Once your service has been set up, ask your providers to send invoices to accounts@first2care.com.au.
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CAN I SWITCH TO FIRST2CARE FROM ANOTHER PLAN MANAGER?
Yes. You can change plan managers during your current plan. Check your existing service agreement for notice periods and discuss how outstanding invoices and the handover will be handled. Contact First2Care to discuss the joining arrangements before confirming the change. This gives you an opportunity to understand what is needed without assuming the switch will be immediate.
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