Provider Guide: How to Work With Plan Managers
Allied health professionals, support workers and community providers play a crucial role in delivering high quality NDIS supports. This First2Care quick guide helps you work smoothly with plan managers, especially important for providers servicing remote and regional Australia where communication and travel costs vary.
1. Provider Onboarding Process
We simplify onboarding with:
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Quick provider verification
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Pricing and line item guidance
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Support with service agreements
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PACE and service period explanations
2. Invoicing Best Practice
To ensure fast payment, invoices should include:
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Participant name & NDIS number
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Correct line items
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Service date(s) and service period
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Notes on travel or non face to face work
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Evidence if required
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Download Invoice Template
Download Consent to Share Third Party
3. Communication Expectations
Providers can expect:
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Clear, timely responses, (especially when you CC in your local PM, find out who yours is HERE and then by clicking on your region)
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Help interpreting pricing arrangements
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Support with PACE related queries
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Guidance on regional travel rates
4. Benefits of Working With First2Care
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Fast invoice processing
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Stable long-term provider relationships
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Support for new and growing businesses
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Experience working with remote communities
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Become a referred provider in your region when we uncover a need for your services
Let's Get Started
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Got More Questions? Contact Your Local First2Care Team!​​
