NDIS Support Coordination, PACE-Ready Guidance, Tools & Talking Points

PACE (Participant and Provider Alternative Cloud Environment) is the NDIA’s updated system used to manage participant plans and interactions. It introduces:

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Four Support Budgets

• Core

• Capacity Building

• Capital

• Recurring (NEW)

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More Support Categories

• Plans expanded from approximately 15, to 21 categories now.

• Several new “stated” categories restrict how funds can be used.

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Budgets Shown at the Support Category Level

Participants can now clearly see funding amounts per support category, improving decision making but requiring clear explanation from Support Coordinators.

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Line Item Movements

Some supports have shifted categories, important for correct claiming and service mapping.

1. Is the participant’s plan now in PACE?

• More plans are being migrated progressively.

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2. Does the plan include the new Recurring budget?

• Only applies to specific supports; not universal.

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3. Which supports are flexible vs. stated?

• Helps manage expectations and avoid incorrect purchasing.

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4. Have any supports changed categories?

• Ensures correct billing and reduces error risk.

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5. Does the participant understand MyNDIS PACE portal visibility?

• Claims, budgets and spending can now be monitored more easily.

1. What is PACE and why did the NDIA introduce it?

• PACE is the new NDIA system that modernises how participant plans are created, viewed and managed. It improves transparency and clarity around budgets and claims.

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2. What is the Recurring Budget?

• A new budget type for ongoing supports that repeat regularly. Not every plan contains it.

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3. What are “stated supports”?

• Supports that must be purchased as specified, funds cannot be moved or repurposed.

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4. Why have my support categories changed?

• Under PACE, categories were expanded and reorganised for clarity and accuracy.

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5. How does PACE affect provider claims?

• Providers must ensure they are claiming against the correct support category as line items may have shifted.

• “Your plan now shows budgets by category: Core, Capacity Building, Capital and sometimes Recurring. Let’s walk through each category.”

• “Some categories are stated, meaning the money must be used exactly for the listed support.”

• “PACE has moved some line items, I’ll check these to ensure your providers bill correctly.”

NDIS Official Resources

• Support Budgets in Your Plan
  https://www.ndis.gov.au/participants/using-your-plan/managing-your-plan/support-budgets-your-plan

• PACE Technical Documentation for Providers (Scroll to bottom of page)  https://www.ndis.gov.au/providers/working-provider

• NDIS Pricing Arrangements & Price Limits. https://www.ndis.gov.au/providers/pricing-arrangements

• NDIS Support Categories (PDF)

• The my NDIS Provider Portal / PACE Provider Information  https://www.ndis.gov.au/providers/working-provider/myplace-provider-portal-and-resources

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Sector & Provider Summaries

• National Disability Services (NDS): New to PACE?  https://nds.org.au/resources/all-resources/new-to-pace-what-to-watch-for%0D