HOW DO I GET PERSONALISED NDIS PLAN SUPPORT IN QUEENSLAND?
You can get personalised NDIS plan management support in Queensland through First2Care. They are an independent plan manager with its head office at Level 2, 196 Wharf Street, Spring Hill Queensland 4000. The team provides assistance by phone and email with your plan-managed budget, invoices, provider payments and reports. You can also use the First2Care portal to review your available budget and invoice information.
PERSONALISED NDIS SUPPORT IN QUEENSLAND
WHAT DOES PERSONALISED PLAN SUPPORT MEAN?
Personalised support means explaining your plan-managed funding in a way that relates to your circumstances. You might have a question about your available budget, an invoice from a provider or an amount on your spending report. The team can help you understand that information and what it means for your plan-managed funding.
Plan management covers the financial administration of your plan-managed supports. This includes monitoring your budget, keeping financial records and sharing regular statements. Plan management is different from support coordination, which helps you connect with your supports.
HOW DOES INDEPENDENT PLAN MANAGEMENT RELATE TO PERSONAL SUPPORT
Yes. You can review available budget information through the participant portal connected to your current plan, plan types are PACE or PRODA. The information shown may differ between my NDIS and my place. It may also depend on how each part of your funding is managed. If First2Care manages your plan, you can also review available information through First2Care's portal.
WHAT CAN I EXPECT FROM FIRST2CARE IN QUEENSLAND?
DEDICATED ASSISTANCE WITH YOUR BUDGET AND INVOICES
You can contact our team by phone or email during business hours for help understanding your plan-managed budget, invoice activity and provider payments. This gives you someone to speak with when you want an explanation of the information in your portals or reports.
DO I NEED TO BE BASED IN SPRING HILL?
No. First2Care's head office is in Spring Hill, Brisbane, but we support participants across Queensland by phone or email. You do not need to live in Spring Hill to receive personalised plan-management assistance from First2Care.
