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FAST-TRACK YOUR PAYMENTS

With the new payment process set by the NDIA in mind, it is more important than ever to ensure that invoices sent to First2Care are accurate and compliant to ensure that payments are made as quickly as possible. If we are having to chase clarifications, corrects, and amendments, then this will slow down the payment process as we are having to delay making a claim submission to the NDIA.



Our commitment is to have invoices paid to providers within five business days of us receiving them. However, in order to do this, we need to ensure that we are not needing to follow up missing or incorrect information. When engaging with new providers, especially those who may not be familiar with NDIA requirements, it is best to discuss what information needs to be included on invoices.


We have provided detailed information for providers on how to ensure invoices are correct here: Invoicing Tips for Faster Processing


To summarise the previous blog, we have the following important information that should be included on every invoice:

  • Correct client and provider details, including client name and NDIS number, plus the provider business name and ABN.

  • Unique invoice number and invoice date.

  • Date and description of support delivered, including support line code.

  • Quantity of hours of delivered support.

  • Hourly rate and line total.

  • Invoice subtotal, correct to the sum of all line totals.


You may check out the example invoice and the template to ensure that your providers are including all the correct information.


You may check out the example invoice and the template to ensure that your providers are including all the correct information.


  • Proof of Payment. This can be supplied either with a valid tax receipt showing payment method and a $0 balance, or with a screenshot of a bank transfer made to the listed provider if the receipt does not provide this information.

  • An Order Summary is not sufficient information. A tax receipt is required.


To ensure that any updated details are not missed, such as new bank details, we recommend using the Reimbursement Form for any reimbursements to be made: Submit Reimbursement | First2Care


You can find more information on the best practices for reimbursements on our previous blog: How Do I Get Reimbursed?

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