Where Can I Access a Secure Participant Portal for NDIS in Australia?
You can access your NDIS information through either the myNDIS participant portal or myplace. The portal you use depends on the system holding your current plan. If First2Care manages your funding, you can access First2Care's portal to review the most up to date information available about your plan-managed budget and invoices.
Understanding the NDIS participant portals
WHAT CAN I DO THROUGH AN NDIS PARTICIPANT PORTAL?
The NDIS provides two participant portals: my NDIS and my place. You can use the portal linked to your current plan to access available plan and budget information. If you self-manage your funding, you can also use the applicable NDIS system to manage claims.
CAN I SEE MY NDIS BUDGET ONLINE?
Yes. You can review available budget information through the participant portal connected to your current plan, plan types are PACE or PRODA. The information shown may differ between my NDIS and my place. It may also depend on how each part of your funding is managed. If First2Care manages your plan, you can also review available information through First2Care's portal.
CAN I TRACK NDIS SPENDING?
The First2Care portal lets you review the most up to date available information about your plan-managed budget and spending. The information reflects the funding administered by First2Care. Recently received invoices or changes may not appear immediately. Check when the information was last updated and contact First2Care if an amount does not look as expected.
Using First2Care's Portal
Yes. If First2Care manages your funding, First2Care's portal can show the most up to date available information about your invoices and payments. This may include paid invoices and invoices still moving through First2Care's processing stages. The information can help you understand how your plan-managed funding is being used.
IS MY NDIS PARTICIPANT PORTAL SECURE?
The NDIS describes my NDIS and my place as secure websites. You access the portal linked to your plan through a myGov account. First2Care portal uses a separate secure access from the official NDIS participant portals. It is good practice to always keep your access details private and contact First2Care if you need help accessing your account.
CAN SUPPORT COORDINATORS ACCESS MY PLAN MANAGEMENT PORTAL?
If your plan ismanaged by First2Care, with your consent, a support coordinator or nominee may receive access to relevant plan information. Contact First2Care if you would like to discuss authorised access to someone supporting you.
CAN I ACCESS MY NDIS PLAN PORTAL ON MY PHONE?
You can access the official participant portal linked to your plan through myGov using a supported web browser. The myNDIS app is available for compatible iOS and Android devices, letting eligible participants access plan and budget information from a supported device.
You can also access First2Care’s portal from a mobile device through your browser.
How First2Care Approach
First2Care uses it’s secure portal to give you access to available information about your plan-managed budget, invoices and payments. The First2Care portal complements your NDIS participant portal. It helps you check the funding without waiting for your next budget statement.
​
If an invoice or amount does not look as expected, reach us below.