Telehealth Options When Local Services Aren’t Available

Accessing the right supports can be difficult if you live in a regional or remote area, or if there just aren’t enough local providers offering the services you need. The good news is that you don’t have to miss out on therapy, plan management, or capacity building supports just because they are not nearby. Telehealth can help fill that gap. 

Here’s how you can find and make the most of telehealth options under the NDIS. 

What is Telehealth? 

Telehealth lets you connect with your provider using phone, video calls, or online platforms instead of face-to-face sessions. It’s commonly used for supports like psychology, speech therapy, occupational therapy, physiotherapy, and behaviour support. 

Many providers now offer telehealth as part of their standard service, especially for participants who live far from major cities or have difficulty travelling. 

When Local Services Aren’t Available 

If you’ve tried to look for a local provider but can’t find one, or if waitlists are too long, telehealth can be a practical alternative. Here’s what you can do: 

1. Talk to your Support Coordinator or First2Care These providers can help you find NDIS-registered providers who offer telehealth in your support category. Some providers may even have a mix of local and online staff. 
   

2. Use the NDIS Provider Finder or online directories You can search for providers by service type and filter by “telehealth” or “online appointments.” 
   

3. Ask providers directly Even if a provider’s website doesn’t mention telehealth, it’s worth asking. Many are flexible and willing to work with you remotely. 
   

4. Check if the service suits your needs Not every support are suitable for telehealth. Some physical therapies, for example, may still need in-person sessions. Talk to your provider about whether they can offer a mix of online and face-to-face options when needed. 

Tips for a Smooth Telehealth Experience 

• Test your setup: Make sure your internet connection is stable and you have a quiet space for your session. 

• Be prepared: Treat it like an in-person appointment. Have your notes, reports, or equipment ready. 

• Give feedback: If something isn’t working well, let your provider know. They can adjust how they deliver the session or use other tools. 

Final Thoughts 

Telehealth gives you more choice and control when local services aren’t available. It helps you stay connected with your supports and continue working towards your goals, wherever you are. 

If you’re not sure where to start, First2Care can help you explore telehealth options, explain how costs are charged under your NDIS plan, and make sure your funding is used in the best way possible.