From time to time, payment disputes arise between providers and participants. You might receive an invoice that does not look right, a cancellation fee you were not expecting, or a charge for something you do not believe was delivered as agreed. Sometimes, there is confusion about who is responsible for what.  As plan managers, we sit in the middle of many of these conversations. While each situation is different, there are some consistent themes and practical steps that can help reduce risk...

For many people with disability, an assistance animal is much more than a companion. They support independence, safety and confidence in daily life.  Under the NDIS, accredited assistance animals can be funded as assistive technology if they are considered reasonable and necessary to support your goals.  When it comes to pet insurance, however, the rules are different. Here’s what you need to know.  What does the NDIS usually cover?  If your assistance animal is approved in your plan, the...

From time to time, payment disputes arise between providers and participants. In the event of a dispute there is often confusion about who is responsible for what. Often, these disputes happen because expectations were not clearly set at the beginning, there is a lack of understanding and miscommunication regarding individual circumstances or because parts of a service agreement is generic and does not align with current NDIS rules.  As plan managers, we sit in the middle of many of these...