If your organisation is closing, leaving the NDIS market, or stopping a specific service, your responsibilities don’t end right away. You must still follow the NDIS Practice Standards, Code of Conduct, and all notification requirements until your services officially finish. Good planning and clear communication help participants move smoothly to new supports and keep your organisation compliant.  Here’s what you can do:  Notify the NDIS Commission of significant changes or events  If your...

When a NDIS participant’s plan doesn’t meet their needs, it can cause frustration and confusion. Sometimes, this might lead to an appeal. While appeals are an important part of the NDIS process, they can also be stressful and take time for both participants and providers.  As a provider, you play an important role in helping participants avoid the need for an appeal. Here are some simple ways on how you can help.  1. Help participants set clear goals  Many participants rely on their providers...

In October, the NDIA released a new Operational Guideline (OG) for Therapy Supports and announced updates to the Pricing Arrangements and Price Limits (PAPL), which have taken effect from 24 November 2025.  These updates outline how therapy supports should be delivered, billed, and reviewed under the NDIS. For therapy providers, understanding these changes is key to staying compliant, sustainable, and aligned with best practice. Key changes in the new Therapy Supports Operational Guideline ...