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Whether it be an assistance animal providing vital daily assistance, a companion animal or even an animal for therapy purposes, there is no denying that animals can have a big impact on our lives. However, there can be a lot of confusion around what the NDIS will and won’t fund. To make things a little easier, and to dispel some of the confusion, we have taken a deep dive into animals and the NDIS to help you to better understand what support you may be able to access. Assistance animals An assistance animal is more than just a cute face, they can help support people with disability to build their capacity, live safely, become more independent, and complete everyday tasks. Assistance animals need to be specially trained by an accredited assistance animal provider to “perform at least three tasks or behaviours that reduce the functional impacts of a person’s impairment and is assessed by an authorised body for access.” Those tasks or behaviours might be things like: Open and close doors or fridges Open and close drawers or cupboards Pick up dropped items Reassure you in times of extreme anxiety Press the button at traffic lights Take clothes out of the washing machine Help you find your way around safely, including stopping at kerbs and stairs Guide you through crowds Find a spare seat on a bus Help you find doors on cars and trains Blocking or being a barrier to other people if needed Examples of assistance animals that may be funded by the NDIS: Dog guides (a.k.a. guide dogs or seeing eye dogs) Medical alert animals Hearing assistance animals Mobility assistance animals Psychiatric assistance animals Assistance animals for developmental disorders For an assistance animal to be approved by the NDIS, they need to pass a special test known as a Public Access Test to ensure they can access public places and transport safely and effectively. Pets or companion animals are different from assistance animals and are typically not funded by the NDIS (see below for more details). Pets and companion animals Under the NDIS, there is a distinct difference between assistance animals and pets or companion animals. As a result, the NDIS are less likely to fund a pet or companion animal. This is because, unlike with an assistance animal, a companion animal doesn’t typically relate to a specific disability support need. If you have a pet or companion animal, the NDIS won’t provide funding for training your pet, for support workers to care for your pet on your behalf or for the cost of food and veterinary care. However, if the NDIS considers it to be reasonable and necessary, they may fund disability related supports to help you take care of your pet. Animal-Assisted Therapy Animal-assisted therapy (AAT), animal assisted intervention (AAI) and animal-assisted activities (AAA) are occupational therapies that aim to assist people in achieving their goals through the involvement of an animal in a therapy-based setting. Some effects that AAT, AAI and AAA can have include: Improved cognitive function Lower blood pressure Skill building for human interactions Reduction in agitation, stress, depression, and anxiety Improved mood Reducing the feeling of loneliness or boredom Building better mobility Building better self-esteem One of the more popular AAT’s is equine assisted therapy (EAT), which can include things like grooming, feeding, riding, and other therapy-based treatments with a professional occupational therapist or psychologist. As with any animal-based therapy, the NDIS will need to determine if it is reasonable and necessary, good value for money, and that it will be of benefit to you. If you would like funding for any animal-based therapies, then it is important to ensure that they connect to your NDIS goals. Creating Goals As you are probably aware, the NDIS is very goals focused. Your goals (short and long-term) help to shape your NDIS plan and plan funding. If having an assistance animal or animal therapies is something that you would like included in your plan, then you will need to factor that into your goals. Here are some examples of assistance animal and animal therapy related goals: Example #1 To meet new people and improve communication skills. This goal can apply to having an assistance animal and to animal therapies. Both can provide the opportunity for you to socialise more within your community. For example, if a dog guide can help you to more easily and safely access your community, meet new people and improve your communication skills. Example #2 To improve coordination and strength. Again, this goal could apply to both, but is more in line with an animal-assisted therapy. For example, if you were to take part in equine assisted therapy, then this could help to build coordination, strength, and control through riding, grooming, and feeding the horse. Example #3 To improve independence at home in in the community. Having an assistance animal that can aid in completing necessary tasks in your day-to-day life, can give you greater independence and may reduce the need for other supports in your life. AAT can improve your independence through building confidence and capacity to manage daily tasks either on your own or with less assistance than prior to partaking in AAT. Providing evidence It’s important to remember that having an assistance animal or AAT needs to be reflected in your goals and those goals need to be reasonable and necessary under the NDIS for funding to be allocated in your NDIS plan. One of the best ways to show the NDIS that an assistance animal or AAT is reasonable and necessary for your needs, is to show evidence. For assistance animal, the NDIS has developed an Assistance Animals Assessment Template that can help you to provide all the evidence and information needed to request this support. You can access that template here. For an assistance animal and for AAT, it is a good idea to obtain a letter from an assistance animal provider, physiotherapist, occupational therapist, or other relevant allied health professional outlining the type of assistance animal or AAT that they recommend and how having this support can help you to achieve your goals to use as evidence for the NDIS. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

Providing "good evidence" can be the key to getting the right supports for your needs and enough funding in your NDIS plan so that you can life the life you want while working towards and achieve your goals. To be able to do this, it's important to understand exactly what good evidence is, why it's important and who can help to provide it. What is “good evidence” and why is it important? When applying for the National Disability Insurance Scheme (NDIS) you will be asked to provide supporting evidence of your disability, your capacity, and your current supports. Written reports from healthcare professionals that detail your individual needs are considered “good evidence” to provide during your planning meeting or plan review meeting. With the NDIS being an evidence-based program, for the National Disability Insurance Agency (NDIA) to provide you with the funding you need, they need evidence to support their decision making. This is something that will be requested when you apply to join the NDIS as well as during any plan review meetings you have throughout your NDIS journey. Providing good evidence can help to ensure that the funding you are receiving is the correct funding for you and your needs. What is good supporting evidence? The NDIS consider good supporting evidence to: Be recent (ideally a year or less) Confirm your primary disability* Confirm how your disability impacts various areas of your life Include descriptions of any previous treatments and the treatment outcomes Include descriptions of future treatments and expected outcomes Be completed by a health professional relevant to your primary disability* *The NDIS define primary disability as the impairment that impacts most on your daily functioning. Who can provide evidence? The NDIS requires treating health professionals to provide evidence of your disability. The health professional you wish to provide evidence should be the most appropriate person to provide evidence of your primary disability and be someone who has treated you for a significant period (i.e., a minimum of six months). Examples of common health professionals include: General Practitioner (GP) Paediatrician Orthopaedic surgeon Occupational Therapist Speech Pathologist (Therapist) Neurologist Psychologist Psychiatrist Physiotherapist A therapist can provide reports that include information about the impact of your disability on a day-to-day basis as well as recommendations for supports, and occupational therapists, speech pathologists or psychologists can conduct an assessment the outcome of which can give evidence of how your primary disability impacts your day-to-day life and capacity. A GP may be able to provide a letter detailing your diagnosis, the impact your disability has on your life and the supports you need, depending on your disability. The supporting evidence that your health professional can provide can include: NDIS Supporting Evidence form NDIS Evidence of Psychosocial Disability form Part F of the Access Request form Existing assessments and reports or letters that demonstrate the ways your disability impacts your life For more information about the disability evidence that you may need to provide, the NDIS has a list that can help you to determine who is the best healthcare professional to provide your supporting evidence. To view that list, click here. Other types of supporting evidence Additional supporting evidence that can be included are: Home modification assessments Mental health reports Medication charts Letters or reports from carers (i.e., a family member or friend who provides primary care) Although there are no formal guidelines outlined by the NDIS detailing what the letters or reports should include, some things to consider are: What kind of care and support is provided by the family member or friend What is the impact that care has on the family member or friend Whether that family member or friend can continue to provide care Three Tips for providing good evidence When it comes to providing good evidence: Use a recent report Have the most important information first Ensure your health professional uses standardised tools to assess and justify your support level needs If you need help, you can contact your Local Area Coordinator (LAC), Support Coordinator or Early Childhood Partner to discuss how to compile evidence, what evidence you may need and how to present it to the NDIS. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

Australia is home to some of the world’s most beautiful and iconic nature trails, many of which are accessible for people with disability. So, if you want adventure, awe-inspiring views, and to spend time in nature, we have got you covered. Listed below, and divided by state, are some of the best accessible nature trails Australia has to offer. Queensland Buderim Boardwalk On the northern side of Buderim, you will find a 45-hectare oasis of wild rain forest, beautiful boardwalks, and the serenity of nature. The Buderim Boardwalk is a 500m long elevated wheelchair friendly track allowing access to the rainforest. There is a rotunda and picnic area as well. Barron Falls Lookout Track The Barron Falls Lookout Track is in the Barron Gorge National Park. Suspended above the forest floor, the 1.2 km track is wheelchair accessible. It winds its way through the rainforest all the way to the epic views of the Din Din Barron Falls lookout. The Skyrail Rainforest Cableway over the gorge also offers accessible facilities, and the Speewah Conservation Park campgrounds are wheelchair-friendly as well. Daintree National Park The Daintree National Park in Cape Tribulation is one of the most biologically diverse and stunning areas in the world. There are several accessible boardwalks waiting to be explored – the Marja Boardwalk, Dubuji Boardwalk and Kulki Boardwalk are all completely accessible and the Jindalba Boardwalk is partially accessible. Toohey Ridge Track The Toohey Forest Reserve is located just 10km from Brisbane’s CBD, and its 5km Toohey Ridge Track offers 5km of accessible nature trail exploring through beautiful eucalyptus trees. New South Wales Bungoona Path and Lookout Did someone say a pathway designed for wheelchair and mobility aid accessibility? The Bungoona trail in the Royal National Park did! The cement pathway was designed specifically designed with accessibility in mind, which we love. The path leads to a scenic lookout over the river and national park, and there is also the Reids Flat picnic area nearby. If you want a taste for the adventure the park has to offer before going, you can take a virtual tour here. Please note that the park entry fee is $12 per vehicle per day to enter. The Rainforest Walking Track About two hours outside of Sydney is the Rainforest Walking Track found in the Roberston Nature Reserve. The track was designed to be accessible, however the NSW National Parks and Wildlife Service notes that some assistance may be needed navigating the track. The track runs on a 0.6km loop. Kamay Botany Bay National Park The Kamay Botany Bay National Park is located at La Perouse and Kurnell in Sydney. The Cape Solander is well known for whale watching (June and July are the best months). TrailRiders are needed to access Cape Solander are and need to be booked in advance. You can visit the Burrawang Walk which starts at the Visitor Centre and runs for 1.1 km. Blue Mountains National Park The Blue Mountains National Park is iconic. Just two hours from Sydney, the Blue Mountain hosts some of the most incredible views in Australia. Both the Fairfax Heritage Walking Track and the Three Sisters walk offer an accessible experience and sensational views. Victoria Lake Trail The Lake Trail around Lake Karkarook offers more than just an accessible pathway. There is a beautiful picnic area with open sided tables, a wheelchair friendly boat and canoe latching area and an accessible fishing jetty. Grampians National Park Northwest Victoria’s Grampians are well known for its endless views, secret gorges, and epic waterfalls. For the best views of the Mackenzie Falls (and perhaps a rainbow or two), there is a 1km accessible pathway that leads to the viewing platform at the Bluff. TrailRiders are available and need to be booked in advance. Dandenong Ranges From the Grampians in the north-west of Victoria to east Victoria – the Dandenong Ranges are famous for their bird feeding areas… and the birds of course! Rosellas, Galahs, Cockatoos and sometimes even a Lyre bird can be spotted in the accessible Grants Picnic Ground and the nearby Margaret Lester Walk which has been designed for people with limited mobility. TrailRiders are available and need to be booked in advance. Australian Capital Territory Sanctuary Loop Tidbinbilla Nature Reserve The Sanctuary Loop in the Tidbinbilla Nature Reserve offers an accessible 2.1 km pathway through the wetlands where you can spot platypus, turtles, and waterbirds in their natural environment. The pathway does alternate between bitumen, boardwalk and dirt, and there are TrailRiders available with advance booking. Tasmania Russel Falls Russell Falls in the Mount Field National Park is one of Tasmania’s most beautiful locations. The 600m circuit path is accessible and takes about 20 minutes to complete. There are accessible facilities and a café nearby. Thermal Springs Sensory Trail Hastings Cave State Reserve is home to the Thermal Springs Sensory Trail. This trail was specially designed for people with disabilities. The trail lasts about 10 minutes and takes you through a wet forest area to experience the springs. The boardwalk is accessible, and the trail has been designed to accommodate the experience of people who are visually impaired. The café and visitor centre are fully accessible. The pool which is filled with water from the thermal springs is also fully accessible, although assistance may be needed to reach the swimming pool area. South Australia Adelaide Park Lands Trail The Adelaide Park Lands Trail offers three circuit options – the 18.1km full circuit, 16km Southern Adelaide circuit, and 9km North Adelaide circuit – offering accessible pathways through the city’s parklands and across the River Torrens. Laratinga Wetlands The beauty of Adelaide Hills is well knowns, and within this gorgeous area is the Laratinga Wetlands, which have three defined trails. The wetlands also interact with the Mount Baker Linear Trail. The trail pathways were designed for accessibility. Western Australia Turquoise Way Trail Jurien Bay’s 14.2km Turquoise Way Trail runs along the Coral Coast region from Jurien Bay Marina to Hill River Mouth. The accessible track offers stunning coastal views, picnic areas, barbecue facilities, cafes and more. Forest Path Found in the Crooked Brook Conservation Park is the 600m accessible Forest Path nature trail look which showcases the local flora and fauna through the jarrah forest region. Walpole-Nornalup National Park Ever wanted to be up amongst the canopy of one of the most beautiful regions in Australia? The accessible Valley of the Giants Tree Top Walk is 600 metres long and sits 40 metres above the ground winding its way through the famous Karri and Red Tingle Trees. Northern Territory Kathleen Springs Spanning 2.4km along a paved pathway, the Kathleen Springs trail in the Watarrka National Park takes you on a journey through history. You can learn about Aboriginal culture, the history of the area in the cattle industry, visit the spring fed waterhole in Kathleen Gorge and more. It’s always important to stay hydrated, and because there is no drinking water available once you leave the carpark area, it’s recommended that you take water with you. Uluru Base Walk What is more iconic than Uluru? The Uluru Base Walk is a 10.6km loop around the Uluru and is completely accessible. You can also take the Lungkata walk, which is a little less crowded than some of the other tracks around Uluru. This track is 4km and runs from the Kuniya to Mala carparks. It’s important to note that it is only accessible in dry weather. *The nature trails listed may have varying levels of accessibility (e.g., slope, terrain). It’s important to check that the nature trails are suitable for your individual circumstances before going. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

The festive season is fast approaching and with it plenty of accessible events and activities to get you into the holiday spirit. Although we know there are so many events to get excited about, we couldn't put them all in this list. So we've narrowed down our locations to the state or territory capital city and listed a few event options in each. Brisbane, Queensland The Enchanted Garden This December, between the 1st to the 23rd, Roma Street Parkland is set to welcome back Brisbane's largest interactive lighting display, The Enchanted Garden, for a spectacular new sensory experience. The self-guided route takes around 30 minutes to complete, with 11 unique activations to visit within the diverse landscapes of Roma Street Parkland. The 6:30pm dusk session is recommended for younger children and those with specific sensory needs. How to book: You can book this event on Ticketek here. When: 6.30pm to 9pm (last entry), 1st – 23rd December Where: 1 Parkland Boulevard, Roma Street Parkland, Brisbane Accessibility features: Wheelchair accessible, accessible parking, accessible bathrooms Lott by Golden Casket City Hall Lights Each night from Friday 10th December to Friday 24th December, the light and sound display event, Lott by Golden Casket City Hall, tells the story of ‘The Night Before Christmas’, narrated by Robin Bailey. With animation synced to a custom soundtrack, this projection show is a wonderful way to celebrate the festive season. The show will be on City Hall every 15 minutes from 7:30 pm until midnight daily. This event is open to everyone and free to attend. When: 7:30pm to 12:00am, 10th December to 24th December Where: 100 Ann Street, Brisbane Accessible features: Accessible venue Brisbane Finders Keepers Market (the Christmas edition) The Finders Keepers Pop-Up Market will be condensing their festival-style markets into a free one-day event as part of their new format Summer Series. The Pop-Up Market will be hosted in the open-air Alexandria Parklands, Brisbane Showgrounds on a Saturday, giving locals more opportunity to shop well this season with a super-local line-up of makers and designers. The first Pop-Up Market will be Saturday 4 December 2021. When: 9.00am to 4.00pm, Saturday 4th December Where: 600 Gregory Terrace, Bowen Hills, Brisbane Accessible features: Accessible venue Sydney, New South Wales Martin Place Christmas Tree Sydney’s largest Christmas tree will delight audiences and brighten up Martin Place from 25th November to 1st January. You can enjoy a kaleidoscope of colours and decorative lights every 15 minutes from 7pm to midnight. There is also the option to listen to an audio description of the Martin Place Christmas tree. When: 7.00pm to midnight, 25th November – 1st January Where: Martin Place, Sydney Accessibility features: Accessible venue Variety Xmas Evening at Sydney Zoo Due to COVID-19 the usual Variety Xmas Party is not going ahead for 2021, but instead Variety is bringing back the Xmas Evening at the Sydney Zoo (which we think might be even better than the OG party!). Sydney Zoo was designed to be inclusive for all guests and is accessible by wheelchair, mobility scooter and pram and is relatively flat with wide pathways, making visiting easy. For children with sensory issues this event is a low noise event, and there are also plenty of quiet places to be found within the zoo. It’s important to note that there are a limited number of spots for this event and all guests who are over the age of 16 must be fully vaccinated. When: 3.00pm to 7.00pm, Thursday 2nd December Where: Martin Place Sydney Accessibility features; Accessible venue Canberra, Australian Capital Territory Sunset Cinema The Sunset Cinema can be a great way to enjoy summer and the festive season. There are lots of movies to choose from as well as food and drinks available for purchase. The event location is accessible with accessible parking on site and a path that leads from the parking location to the cinema (it is a bit of a distance and is recommended to contact the Sunset Cinema team on info@sunsetcinema.com.au if you need assistance or a mobility shuttle). Unfortuneately the event is not fully accessible as they are unable to offer closed caption or audio description sessions due to technical requirements. Carers with a valid carer card are entitled to one complimentary ticket When: 25th Nov 2021 – 26th Feb 2022 Where: National Botanic Gardens, Clunies Ross Street, Acton, CT Accessibility features: Accessible venue, contact operator for details. Melbourne, Victoria Gingerbread Village Experience iconic Melbourne landmarks built entirely out of gingerbread in this magical event for the whole family. You’ll see Gingerbread Villagers strolling around familiar favourites such as Luna Park, Federation Square, the Shrine of Remembrance and Royal Botanical Gardens. With activities and plenty of treats for the kids, as well as delicious baking perfect for gifts, the Gingerbread Village is sure to add smiles to your festive season. Entry to the Gingerbread Village is by nominal gold coin donation (tap’n’go facility provided), with all proceeds going to The Royal Children’s Hospital. When: 1st December – 24th December (check website for specific times here.) Where: 287 Lonsdale St, Melbourne Accessibility features: Wheelchair accessible Christmas Square at Federation City Get into the festive spirit with a visit to Christmas Square, located at Federation Square. Christmas comes to life with festive decorations aplenty and the city’s iconic 16-metre light-up tree. As the sun sets, the dazzling structure lights up with a gorgeous festive glow. You can visit Santa’s House and take part in fun daily activities. When: 8.00am – 11.00pm, 12th November – 25th December Where: Federation Square, Cnr Flinders and Swanston streets Accessible features: Wheelchair accessible, alternative access, lift, Accessible bathroom, Ramp access Hobart, Tasmania Community Christmas Carols Each year the Hobart city runs the Community Christmas Carol Grant providing funding to community groups and organisations to run carol events during the festive season. The 2021 Community Christmas Carol events are on the website here and include Sunshine carols, Latino Vibes Festival, Carols on the Hill, We Ho Ho Carols. Each has its own unique program of carols and activities. Check the website for specific details on the dates, location, and accessibility for each event. Adelaide, South Australia Ebebenzer Night Markets The Ebenezer Night Markets are conducted in Ebenezer Place, Adelaide on selected dates during the summer. The market has a wide selection of food, jewellery, fashion, artwork, and crafts. The event is accessible for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance (this includes people using walking frames and mobility aids), for people who use a wheelchair, with high support needs who travel with a support person, people who are deaf or have hearing loss, people who are blind or have vision loss, and welcomes and assists people who have challenges with learning, communication, understanding and behaviour. Where: 31 Ebenezer Place Adelaide When: 5:30-10:30pm, 4th December 2021 – 19th March 2022 Accessibility features: Accessible venue Perth, Western Australia Christmas Lights Trail The Christmas Lights Trail in Perth is a massive light spectacle spanning 45 nights from November 19th to January 2nd, 2022. Light installations will include stunning animated lights, festive street decorations, lively projections and festivities that brighten malls, streets, and parks across the city. To ensure all families can enjoy this Christmas spectacle, the City of Perth have an accessible Light Trail map for people using walking aids, wheelchairs, and people with prams. Check out the website for details. When: 6pm-11pm, 19th November 2021 – 2nd January 2022 Where: Perth CBD Accessibility features: accessible parking, wheelchair accessible, accessible bathrooms Lotterywest Christmas Symphony Presented by West Australian Symphony Orchestra with the support of Lotterywest and City of Perth, this free end of year concert features a magnificent combination of sing-along Christmas hits and dazzling special effects. When: Shows at 2.00pm & 7.00pm, Saturday 11th December 2021 Where: 700 Wellington St, Perth Accessibility features: Accessible parking, wheelchair access Darwin, Northern Territory City of Darwin Carols by Candlelight The Woolworths Candlelight Choir will sing all your favourites, and the concert ends with a spectacular fireworks display. This is a free event, but the event organisers do ask for a donation at the door. Due to COVID-19 pre-booking is essential. When: Sunday 5th December 2021 Where: 200 Gardens Road, Darwin Accessibility features: Accessible venue, contact venue for details Story Time with Santa (at the library) Santa is visiting several libraries in the Darwin area to read some stories – this is one trip to the library you won’t want to miss out on! Due to COVID-19 Attendance is limited and advance registration is required. Register by calling the Circulation Desk at (716)672-8051 for one of three sessions at 10:30am, 11am, and 11:30am.Masks are also required by all attendees regardless of vaccination status, except for children under the age of 2. When: Various times Where: Various locations around Darwin, click here for more information Accessible features: Accessible venues Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

Put down the pen and back away from the service agreement... Although having a service agreement in place for each support and service you receive is important, it’s even more important that you understand your service agreements and know what you are signing before you sign. If something is missing from your service agreement, remember that you have choice and control. You can request to have the service agreement modified to ensure that it includes all the key information and details necessary for a service agreement. If you’re unsure of what should be included in a service agreement, check out our top FIVE tips for service agreements below. Top Tip #1: Let’s talk ‘who, what, where, when, and how’ When it comes to your service agreement, it should clearly outline: Who the agreement is between (i.e., you and your service provider OR you, your nominee, guardian etc., and your service provider) and who the agreement is permitted to be shared with, What support is being provided and the pricing for that support, Where and when that support will be provided as well as the start and end date of the service agreement, and How often you will receive that support for that price It’s important to clarify that these details are included in the agreement so that there is no miscommunication between you and your service provider. Top Tip #2: All about the money (money, money…) We know that not everyone likes to talk about money, but when it comes to the support services that you receive, it is vital to understand what the cost of that service can be, and if there are any additional costs involved (such as travel). Make sure that all anticipated costs and additional fees are included in your service agreement, and if they’re not, then it is within your rights to request that they be added or to question any charges for items that are not listed or approved by you. A well-structured service agreement should list each individual support using the relevant item code from the NDIS Pricing Arrangements, the upper maximum allowable limit, and the actual agreed price, to determine the price difference between the two and the total cost of each item. Another great reason for understanding the full cost involved, and having it outlined in your service agreement, is that it can be used as a guide for how frequently you can access that support based on your overall NDIS plan funding. As your Plan Manager, we can help you to better understand your budgets and how to break them down into cost per hour and frequency of supports and services. Having your service agreements with other providers on file can help us, help you. This can ensure your commitments are covered by your available funding and to avoid overspending or underspending on your budgets. Top Tip #3: Conflicts, changes, and cancellations Sometimes conflicts between you and your service providers may arise, and if this happens, it’s a good idea to ensure that the complaints policy is clearly outlined in your service agreement. That way, if you have questions or concerns that you wish to raise regarding the services provided, you will know exactly how you can do this. If ever you are unsure about this, you can also speak directly with the NDIS, you Support Coordinator or the NDIS Quality and Safeguards Commission. Changes and cancellation policies should also be clearly outlined for both you and your service provider. If you or your service provider wish to change or cancel the services being provided, then there is likely to be a notice period which typically ranges from 10 to 14 days. All changes should be signed off in writing. Top Tip #4: Keeping up with your service agreement Your service agreement is a contract for a set period of time. However, there are some things that can change either during the service agreement period or when a new service agreement is due to commence. Rate limits are one of the things that can change. The NDIS may update rate limits to reflect any changes in the cost of labour and any other reasons that may affect pricing. Typically, changes to the rate limits are minimal but it is important that your service agreement outlines how you will be informed of any adjustments to the rate limits, as well as any other changes. In most cases, there will be 10 to 14 days of notice given before any changes are put into place. At the outset of a service agreement with a new provider, expect an additional initial assessment fee, though when the first service agreement comes to an end, extensions to this service agreement should not attract another assessment fee. Top Tip #5: Sign on the dotted line Once you are satisfied with the service agreement, you or your nominee, guardian or other legally appointed decision-maker can sign the agreement. It’s likely you have more than one service provider, which means you will have multiple service agreements (one for each support service you receive). The First2Care plan management team can hold a copy of these online for safe keeping and ease of reference via your Plan Magic portal access by emailing each service agreement to support@first2care.com.au and we can upload a digital copy. A summary of all your uploaded service agreements will be stored for your review and the First2Care team will contact you when these service agreements are expiring and provide cost comparison on what other support providers charge rates are. You can also check out the NDIS’ checklist called “things to think about when making a service agreement” here. If you have any further questions on service agreements, you can speak with our First2Care team on 1300 322 273 or via email at support@first2care.com.au, alternatively you can speak with your personal client manager.

There is nothing like summer in Australia. From finding your balance on a surfboard to roaming the halls of an art gallery to coming face-to-face with lions (and tigers, and bears… oh my). With so many accessible activities now available (and more available each year), it’s time to pop on some sun cream, grab a hat, and enjoy all that Australia has to offer. Sun and Sand Spending the day at the beach is a BIG part of Australian culture and considering Australia has some of the most beautiful beaches in the world, we’re not surprised! However, Australia’s beaches haven’t always been accessible for everyone (and some of them still aren’t). In recent years, there has been a push to make more and more of our beautiful beaches accessible to all Australians. Accessible beaches offer easier access by providing ramps, wheelchair beach mats and accessible change rooms or showers. If you would like to head to the beach this summer, check out the Accessible Beaches Directory to find an accessible beach near you. If you’re keen to try surfing, the Disabled Surfers Association of Australia has locations across the country (and even in New Zealand!), you can contact their team to sign up for a class or check out their upcoming events. A Little Bit of Culture Museums, art galleries, theatres and other arts venues can be a great way to escape the summer heat. Australia has a plethora of museums, art galleries and other art venues to choose from with many of them having been designed as inclusive spaces, accessible to anyone. If you’re in the mood for some art, here are a range of accessible museums and art galleries by state*: Queensland Queensland Art Gallery and Gallery of Modern Art Museum of Brisbane Gladstone Regional Art Gallery and Museum Townsville Perc Tucker Regional Gallery New South Wales Museum of Contemporary Art Australian Museum Art Gallery of NSW Wollongong Art Gallery Newcastle Art Gallery Bathurst Regional Art Gallery Victoria The National Gallery of Victoria ACMI Geelong Gallery Art Gallery of Ballarat Tasmania Tasmanian Museum and Art Gallery Queen Victoria Museum and Art Gallery Mona Town of Sheffield (outdoor gallery of murals) South Australia Art Gallery of South Australia ACE Open South Australian Museum Barossa Regional Gallery Western Australia Art Gallery of Western Australia Perth Cultural Centre Geraldton Region Art Gallery Bunbury Regional Art Galleries Northern Territory Museum and Art Gallery of Northern Territory Walkatjara Art Centre Field of Light installation Australian Capital Territory National Gallery of Australia National Portrait Gallery National Museum of Australia * Please note that there may be other accessible museum and art spaces not listed above. A Wild Life (with wildlife) Zoos can be a great place to go for people of all ages and accessibility, especially as most zoos have been designed wide pathways perfect for wheelchair access. Many zoos across Australia offer wheelchair and motorised scooter hire (although most people are likely to have their own), free entry for carers, access for Assistance Dogs (some zoos require a 72-hour notice period for Assistance Dogs as certain precautions may need to be taken and some areas may be restricted for safety depending on the individual zoo policy), and accessible facilities. Some zoos, like Adelaide Zoo provides play programs designed for children with physical, sensory, cognitive, and intellectual disabilities. Before heading to the zoo, be sure to check out accessibility on their website. Make a Splash Love the water? Why not try something a little different? The Scuba Gym (Sydney based) provides Scuba Therapy for people with Multiple Sclerosis, Cerebral Palsy, Quadriplegia, Paraplegia, Autism, Down Syndrome, Motor Neuron Disease and more. Scuba therapy can be fun while also assisting to increase strength, flexibility, confidence, and focus. Scuba Therapy may even be reasonable and necessary under the NDIS. If this is something you’re interested in, you can discuss it with your LAC or Support Coordinator. For those who don’t live in the Sydney region or if you’re not too keen on scuba therapy, but love to be in the water, there are hydrotherapy options available across Australia or just a good old fashion dip in the local swimming pool. Check out the website of your local swimming pool for inclusive swimming programs and other accessibility related information. The Great Outdoors Australia is home to some of the world’s best national parks, and better yet… most of the are accessible. Many of the Australia’s national parks have wheelchair accessible trails and some even offer TrailRiders for free hire. TrailRiders are designed to give people with mobility restrictions access to trails and pathways that are not accessible for wheelchairs, including walks with stairs. Get to know some of Australia’s top accessible parks by selecting your state below. Queensland New South Wales Victoria Tasmania South Australia Western Australia Northern Territory Australian Capital Territory Australia has so much to offer, and what we’ve listed only just scratches the surface! It’s important to remember that whether you’re soaking up the sunshine by the beach or in the national parks or enjoying a break from the heat by heading inside to the galleries and museums, always be prepared. Packing things like a water bottle to stay hydrated, sunscreen, a hat, and any personal items that you may need during your summer day out to help to ensure that you have the best time while staying safe during the summer heat. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

It is important to feel safe and comfortable with your supports, and for many people with disability, family and friends provide a safe and comfortable environment. Which is why it’s not surprising that NDIS participants often ask if their family or friends can step into a paid support role. Formal and Informal Supports… what are they? Support from family, friends, and your community is known as informal support (or unpaid support). Typically, you will be asked what kind of informal supports you receive from family, friends, and your community during your planning meeting or plan review meeting. This indicates to the Local Area Coordinator (LAC) or NDIA planner what your current informal supports are so they can determine the gaps in your support network that could be filled by formal (paid supports). A formal support is a professional other than your family or friends who can provide paid supports and services to suit your needs. This could be a support worker who assists you with daily tasks such as getting in and out of bed, preparing meals, cleaning etc. or a service provider like a physiotherapist or speech pathologist. Can my family member be paid to provide me with support? Simply put – no. A family member cannot be paid using your NDIS funding to provide you with support. For a support to be funded it must be considered reasonable and necessary and be related to your disability. Support from family, friends, and your community usually doesn’t meet those criteria, as that type of support is something that, in most cases, is part of everyday life for people with or without disability. Why don’t the NDIA allow family members to be paid supports? We’ve already mentioned that any funding from the NDIA needs to be considered reasonable and necessary as well as be related to your disability (i.e., family support is typically provided whether you are someone with or without a disability). Some other key reasons a family member is unlikely to receive funding are because it can: Restrict choice and control in the implementation of supports Decrease capacity to develop independence Increase vulnerability to abuse, neglect, and exploitation Cause conflict of interest between the participants best interests and the income support for the family member Result in limited respite for the family member who is in a support worker role Negatively impact family relationships and/or dynamic Are there any circumstances where a family member can be funded? There are some very rare circumstances where the NDIS may approve a family member as a paid support, if there is no other option. In most cases, the NDIA will only fund family members to provide supports in exceptional circumstances. This may include situations where: There is a risk of harm or neglect to the participant There are religious or cultural reasons for funding a family member to provide supports The participant has strong personal views, for example in relation to their privacy or dignity The participant lives remotely and has no access to the supports and services they need Having a family member or friend provide funded support would only be an option if all other options have been explored. It is important to note that in the exceptional circumstance that the NDIA does approve a family or friend member to be a formal support, the same rules would apply depending on how your NDIS plan is managed. For example, if a person with disability was Agency Managed the person providing the support would need to be NDIS registered. This is not the case with Plan Management or Self-Management. If you have questions on this or would like to discuss your personal circumstances, you can contact the NDIS on 1800 800 110 or discuss this during your planning meeting or plan review meeting. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

With Covid-19 restrictions starting to ease and plans for opening state and international borders in place, you may be thinking about taking a holiday soon. And we don’t blame you… who doesn’t love a holiday! However, the question remains, will the NDIS fund your holiday? Will the NDIS fund your holiday? The simple answer is – no, the NDIS does not fund holidays, but they may be able to fund the supports and services that you need to go on a holiday. As with any funding the NDIS provides, it must be deemed reasonable and necessary for it to be included in your NDIS plan. This means that the supports and services you may require during your holiday should directly relate to your disability. What costs can (and cannot) be covered? The NDIS can cover the cost of the supports and services that you may require during your trip. So, if you need to bring a support worker with you, then you can use your NDIS funding to pay for their time. However, it is important to note that for both you and your support worker, costs like transport*, accommodation, meals, entertainment, and other typical holiday-related costs are not funded as they are unlikely to meet the NDIS reasonable and necessary criteria. If you can’t cover the costs for the transport, accommodation, meals etc. of your support worker, another option is to look for a support worker in the area that you plan to visit. Although that support worker may not be someone you have worked with before, the out-of-pocket costs of that support worker will be lower than if you bring someone with you. Ultimately, ensure that the decision you make is the right decision for your needs. *If your transport costs are significantly higher due to your disability, it may be possible to claim the difference between the costs. For example, if you need an accessible taxi versus a standard taxi, then you might be able to claim the difference. This can apply to hiring an accessible vehicle as well. In some cases, if the cost of your accommodation is significantly higher due to your disability, you might also be able to claim the difference. The NDIS may also cover the cost of equipment hire (i.e., portable equipment like a hoist to get in and out of bed) that you need for your holiday. Remember, always speak with your Support Coordinator or Plan Manager around any costs like a support worker, equipment hires, or claiming the difference for accessible transport and accommodation before booking a holiday. That way you can book your holiday with confidence knowing what your NDIS funding may cover. Travel Providers… are they the best option? Everyone travels differently. So, ultimately it is up to you as to whether you would like to travel independently or with an NDIS registered travel provider. Both options can be great; it’s about finding what the best option is for you, your needs, and your personal travel preferences. Travel providers can provide all-access travel packages for NDIS participants. There are a variety of different travel providers to choose from, some of those include: All Access Holidays Leisure Options Inclusive Getaways Discovery Holidays Pipeline Holidays ClubMates Travel Overseas travel If you want to travel as an NDIS participant, you can do this domestically and internationally. However, for international travel there are some key things that you need to know. How long can you be overseas? You can travel outside of Australia for up to 6 weeks (from your departure date) with no impact on your NDIS plan. Typically, after 6 weeks, your NDIS plan will be suspended. Be sure to let the NDIS know if you plan to be overseas for longer than 6 weeks as you may be able to request an extension on the duration of your time outside Australia. Support options overseas If you opt for a support person who does not reside in Australia but in your travel location, you still need to follow the same system that you would in Australia when it comes to invoicing. They won’t have an Australian Business Number (ABN) but they can still provide an invoice with their name, a description of the service provided, the number of hours at an agreed rate, and the total cost of their support and services. Currency differences… does it matter? Yes. Although your invoice will be in a foreign currency, it is important to show the cost in Australian dollars (AUD). If you pay for a support of service while overseas, you should see the AUD amount on your credit card statement. If you are Plan Managed, you can provide that AUD amount alongside the invoice of the overseas provider to your Plan Manager. How Plan Management can give you more choice and control overseas If you are Agency (NDIA) Managed, you only have access to NDIS registered providers. However, if you are Plan Managed or Self-Managed, you can access both registered and unregistered providers. This means that you are more likely to be able to find the support you need overseas if you are Plan or Self-Managed as it is very unlikely there will be any NDIS registered providers overseas. What next? If you’re planning a trip in Australia or considering going overseas in the future, reach out to your Support Coordinator and Plan Manager to discuss your options. You should discuss your holiday plans with your Local Area Coordinator (LAC) during your planning meeting or plan review meeting so that appropriate funding can be included in your NDIS plan to assist you with any reasonable and necessary supports and services that would allow you to travel. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

Your NDIS plan review is an opportunity for you to talk about your current and future goals, if any big changes are needed or if there are gaps in your current NDIS funding. Being prepared for your plan review can be the key to helping you to get the funding that you need (or maintain your current funding level) for your next plan. Check out our top ten tips so you can be prepared when it’s time for your NDIS plan review. Tip #1 – Keep Records Keeping records throughout your planning period is important as it can be used as evidence to support your funding needs during your planning meeting. However, we know that keeping records is not necessarily seen as a “fun” thing to do. The key is to find a way that works for you. Some options are: Keep a diary (i.e., a physical notebook, your phone, or your computer) Store all your NDIS and disability related documents in one place (i.e., if your provider gives you any documents during your appointments, keep them in a folder or a box that you can easily refer to) Make regular voice memos that can be reviewed before your plan review Ask someone to assist you in keeping records (i.e., an informal support or a professional) No matter how you decide to keep records, be sure to make note of any problems or challenges as well as your successes. Tip # 2 – Reflect on your goals Goals are a big part of the NDIS. During your initial planning meeting, you would have been asked about your short and long-term goals. The goals that you shared will have helped to inform how much funding you received in your current NDIS plan. Your plan review is an opportunity for you to reflect on what goals you have been working towards, whether your current goals are still of interest, or whether you have new goals that you would like to work towards. It’s a good idea to note down approximately two to three short-term goals and three to five long-term goals, to make sure that you have them ready to go for your plan review. Remember, you don’t have to change your current goals during your plan review if you are still focused on working towards them. Tip # 3 – List what supports worked well and what didn’t Making a list of what supports worked well for you and which ones didn’t is an opportunity for you to reflect on areas in your life that you would like to stay the same and those that may need to change. When doing this, be sure to list why they worked and why they didn’t to help the LAC or NDIA planner to better understand your needs. Tip # 4 – Review your providers Take time to consider the quality and level of support that your providers give. Ask yourself: Are my providers on time? Are they professional? Do they cancel often or with little notice? Have they delivered the services outlined in your service agreement? Do you need to change providers because your goals have changed? Ensuring that you have the support team you need to achieve your goals and live your best life is important. If you have had issues with providers, you can talk to your Support Coordinator about changing to a different provider. If you don’t currently have funding for a Support Coordinator and you think this could be of benefit to you, discuss this with your LAC or NDIA planner during your plan review. Tip # 5 – Review your informal supports Most people will have an informal support network (also known as carers) made up of family and friends who provide unpaid support and assistance. Sometimes there may be a change to your informal supports, where they may no longer have the time or ability to provide the same level of support they previously have been providing. During your review, you can discuss your informal supports and whether you may need something like respite (or short-term accommodation) funding to be included in your plan, or if you need some informal supports to be replaced by formal supports and require funding to do this. Tip # 6 – Track your budgets This can be a big one for many participants, and it is particularly important to track your budgets throughout your NDIS plan so that you can avoid over or underspending on your NDIS funding. Having a Plan Manager (like us!) can make this easier for you. With First2Care, we send out monthly budget statements and provide access to in-real-time budgets through your personal Plan Magic online portal. If there is a case where you have over or underspent on your funding, and you are First2Care Plan Managed, your personal client manager can provide you with strategies to get your budgets back on track. Tip # 7 – Ask yourself if the way your plan is managed is working There are three options for participants to manage their NDIS plan – Agency (NDIA) Management, Self-Management and Plan Management. You have choice and control over how you want your plan funding to be managed. Opting for Self or Plan Management, gives you greater flexibility to access a broad range of supports (NDIS registered and unregistered). And with Plan Management, you get the freedom of Self-Management, without having to do the administrative and financial tasks associated with your NDIS plan (we take care of that for you). Plan Management comes at no extra cost to you as it is part of the Capacity Building Support category and can be funded simply by requesting Plan Management to be included in your NDIS plan. Tip # 8 – Compile evidence Once you have all your evidence – records, diary notes, letters, assessments, any quotes that you may need, your goals, a review of your formal and informal supports, what is working, what’s not working and why, and any other information you feel is relevant - you’ll need to compile it all together, so it is ready to go for your plan review. Tip # 9 – Consider what support you might need during the meeting During your plan review, you can bring a support person with you. You can bring your Support Coordinator, an advocate, therapist, family member or a friend to assist you in feeling comfortable during the meeting and to support you as you present your supporting evidence and documentation to the LAC or NDIA planner. Be sure to discuss with your support person prior to the meeting what role you would like them to take during the plan review. Tip # 10 – Contact your LAC or NDIA planner Typically, you will be contacted by an LAC or NDIA planner with a date and time for your plan review. However, you can also contact them. If you haven’t been contacted between six to eight weeks out from the end of your NDIS plan, contact your LAC or NDIA planner to request a date and time for the meeting so that you can ensure you are fully prepared. You can contact the NDIA on 1800 800 110 or visit your local NDIA branch. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

When it comes to understanding the ins and outs of the NDIS it can sometimes feel a little overwhelming especially when there are so many terms and acronyms to understand. To make things easier, we've developed an A-Z Glossary of NDIS Acronyms and Definitions that you need to know. Acronyms: AT: Assistive Technology FPDN: First Peoples Disability Network ILO: Independent Living Options LAC: Local Area Coordinator NAT: National Access Team NDIA: National Disability Insurance Agency NDIS: National Disability Insurance Scheme SIL: Supported Independent Living SDA: Specialist Disability Accommodation STA: Short-Term Accommodation (Respite) SLES: School Leaver Employment Supports Definitions: Access/eligibility requirements: To become an NDIS participant, certain requirements, that have been set out by the NDIA, need to be met. The requirements include: age, residence, disability and early intervention. Advocate: Someone (an individual or part of an organisation) who may act or speak on your behalf if you have given them permission to do so. They can offer independent support to those who feel they are not being heard or may not be able to articulate their wants and needs. Agency Managed (NDIA managed): One of the three choices for the financial management of an NDIS plan (the other two are Plan Managed and Self-Managed). If a participant is Agency Managed then the NDIA will pay your support providers and manage your finances and paperwork on your behalf. Assistive Technology: Any device or system that allows individuals to perform tasks they would otherwise be unable to do or increases the ease and safety with which tasks can be performed. Carer: Someone who provides personal care, support and help to a person with disability and is not contracted as a paid or voluntary worker, often a family member or guardian. Capacity Building Supports: An NDIS funding category designed for activities that support participants in learning new skills. These skills may include achieving some of the goals like living independently, finding a job, or getting help with NDIS plan management. Capital Supports: An NDIS funding category that provides funding for Assistive technology and home or vehicle modifications. The NDIS is very specific in what this funding can be used for and it must be used as it is allocated. Choice and control: A participant has the right to make their own decisions about what is important to them as well as the decision for who provides support and how that support is provided. Community engagement: Describes the ways people are involved in the wider community. Community services: Activities and interests (not supplied by government groups), which are available to everyone in the community e.g. social, study and sporting interests. Complaints: If you’re unhappy with any part of the process, system, product or service provided by the NDIA, you can make a complaint (the same goes for any service providers you work with). It can be either written or verbal and can be provided by a participant, provider, family member or carer. Core Supports: An NDIS funding category that helps participants in their everyday life. This area of an NDIS Plan has four budget categories within it, which can be flexible to accommodate individual needs. Developmental delay: When a child develops at a slower rate than other children of the same age and doesn’t reach milestones at the expected times. Early Childhood Partner: The NDIA partner contracted to implement the Early Childhood Early Intervention Approach. An Early Childhood Partner works with LAC's, children aged 0-6 who may have developmental delays or disability and their families during the planning process, they help to identify the child's needs and potential short-term interventions, refer the family to mainstream services and provide information about the NDIS. Early Childhood Early Intervention (ECEI): The ECEI approach is for children aged 0-6 years who have an early childhood disability or developmental delay and are not receiving disability support already. First Peoples Disability Network (FPDN): A national organisation that advocates for the interests of Aboriginal and Torres Strait Islander people with disability. FPDN is governed by First Peoples with lived experience of disability with the aim to provide a voice to the needs and concerns of First Peoples with disability. Funded Supports: Supports the NDIS pays for through a participant’s plan. These supports must be reasonable and necessary. Funded Support Package: The funding available to a participant. There are 3 budgets in a support package: Core, Capacity Building and Capital Supports. Goals: Things a participant wants to work towards, with the help of the NDIS. Guardian: A person in a formal caring role, acting for a person with a disability. Parents are usually guardians. Independent Living Options (ILO): NDIS support that allows you to choose the home you live in and set up supports in the way that suits you and your needs. An ILO is a package of supports that can help you live how you want in the home environment you have chosen (not the home itself). Informal supports: The supports participants get from the people around them, for example family, friends, neighbours. Informal support refers to unpaid support given by family members or friends. Line item: A unique code in the NDIS Price Guide that outlines which category to claim funding from a participant’s plan. Local Area Coordinators (LAC): LACs are local organisations working in partnership with the NDIA, to help participants, their families and carers access the NDIS. LACs will hold plan meetings and plan reviews on behalf of the NDIA and help participants write and manage their plans and also connect participants to mainstream services and local and community based supports. Mainstream services: The government systems providing services to the Australian public e.g. health, mental health, education, justice, housing, child protection and employment services. Modifications: Changes made to an environment, product or equipment that makes it easier to use or access. myplace: The NDIS online portal used by providers and participants to create service bookings, review available funds in a participant plan and find registered providers. Typically used by NDIA Managed participants. National Access Team (NAT): NDIA staff members who work in locations around Australia to review NDIS access applications and decisions relating to a participant’s eligibility for the NDIS. National Disability Insurance Agency (NDIA): The Commonwealth government organisation administering the NDIS. National Disability Insurance Scheme (NDIS): A way of providing support for Australians with disability, their families and carers. NDIS Quality and Safeguards Commission: The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. Nominee: A person who is appointed to act and make decisions for a participant who does not have a parent or guardian. Participant: A person who meets the NDIS access requirements. Participant statement: Information setting out a participant’s living arrangements, relationships, supports, description of day to day life as well as their goals. Payment Request: Providers can receive payment for supports provided by creating an individual payment request or submitting a bulk upload on myplace if a participant is Agency Managed, by invoicing the participant directly if they are Self-Managed or by invoicing a participant's Plan Manager if they are Plan Managed. Personal Protective Equipment (PPE): PPE is any item of clothing or equipment that protects the wearer from infection. It's a term that has become more common throughout the COVID-19 pandemic. The NDIS can fund PPE, including face masks and gloves, as a way of keeping you and your service providers safe and healthy. Plan: A written agreement designed with the participant, stating their goals and needs, and the reasonable and necessary supports the NDIS will fund for them. Each participant has their own individual plan. Plan Managed: One of the three choices for the financial management of an NDIS plan (the other two are Agency Managed and Self-Managed). Plan Managers (like First2Care) help participants by managing the financial and administrative aspects of their NDIS plan, including things like payments, budgeting and reporting. This financial management option gives participants the ability to access registered and unregistered service providers. Plan Management can be added into an NDIS plan at no out-of-pocket expense to the participant. Planning Meeting: The initial meeting that a participant has with an LAC or NDIA planner to discuss their disability and how it impacts their day-to-day life, their current supports, their goals and any other relevant information that may need to be considered for the development of their first plan. Plan Review Meeting: When the planning period of an NDIS is coming to an end (typically planning periods last from 12 months to 3 years depending on the participant), the participant will have a plan review meeting to discuss what has worked and what hasn’t worked, what their goals are moving forward and any other relevant information for their next plan. Price Limit: Each line item includes a price limit or cap which is the maximum amount the NDIS will pay for supports/items using that line item. Provider (Service Provider): Someone who has products or services to help participants pursue the goals in their plan. Participants can choose their providers and change providers at any time, this is also known as choice and control. Reasonable and Necessary: ‘Reasonable’ means something fair, and ‘necessary’ means something you must have. The NDIS funds reasonable and necessary supports relating to a person’s disability to help them live their lives more independently and pursue their goals. Registered Provider: An organisation or individual who is registered with the NDIA to provide NDIS supports. Registered providers need to adhere to certain NDIS regulations such as NDIA Terms of Business and NDIS Price Guide. Specialist Disability Accommodation (SDA): Specialist disability housing under the NDIS. Supported Independent Living (SIL): Funded services provided for participants to support them to live more independently. This support is usually provided in a residence shared with other NDIS participants. School Leaver Employment Services (SLES): A support package funded to assist school leavers to transition from school into employment. SLES is funded over two years for supports for achieving employment outcomes. Short-Term Accommodation (STA): Also known as respite, allows both the carer and the person they care for to take a break. STA is a support provided for a limited time, and typically delivered in a group-based facility. Sector: The organisations and companies providing disability support services and the peak bodies that represent them. Self-management: Participants receive all or part of their NDIS funding and they manage their payments for supports and pay their providers directly. Service agreement: A contract between the participant and the service provider they have chosen to deliver the supports in their plan. They are a written document that detail the roles and responsibilities of the participant and the service provider. Support coordinator: A support coordinator is a person who connects NDIS participants to organisations that provide supports and services including community, mainstream and government services. Their job is to help participants access the right supports and find the right mix of activities to achieve the goals set in their NDIS plan. Supports: Things to help a person undertake daily life activities and enable them to participate in the community and pursue their goals. Supplier: Someone who provides items such as equipment to support participants. Stated Supports: Any services listed as ‘stated supports’ are not flexible. This means funding has been allocated for a specific support or service, and it cannot be used for anything other than its intended purpose. Unregistered provider: A person or organisation that has chosen not to register with the NDIS and does not need to adhere to NDIA guidelines and pricing. Often smaller businesses or individuals opt to be unregistered providers as the registration process with the NDIS can be lengthy. Work Health and Safety (WHS): The rules designed to keep everyone safe in the workplace, including staff, customers, and visitors. All NDIS service providers must follow WHS legislation, which can vary between states and territories. Also known as Occupational Health & Safety (OH&S). Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

Following the recent release of the 2020-2021 NDIS Q4 report, we were thrilled to see that the number of NDIS participants opting to be Plan Managed has increased by 2% throughout this last quarter. And while 2% may not seem like a big number, with 466,619 people with disability currently supported by the NDIS and 49% of them being Plan Managed, a 2% increase is definitely something to celebrate. If you want to know what the big deal is about Plan Management, we are here to answer all your questions AND why First2Care is the Plan Manager for you. Agency, Self or Plan Management… what’s the difference? If you already have an NDIS plan, you probably discussed your NDIS plan management options with your Local Area Coordinator (LAC) or NDIA planner during your Planning Meeting (and in any Plan Review Meetings you may have had). If you’re new to the NDIS or just starting to explore your options, when it comes to managing the financial side of your NDIS plan you can choose between Agency Management, Self-Management and Plan Management. Agency Management means that the NDIA will manage your NDIS plan funding, including processing and paying invoices on your behalf. It also means that you will only have access to NDIS registered service providers. For some this may not be an issue but for many participants having access to both registered and unregistered service providers means that they can access a support team that suits their needs. This is where Self-Management and Plan Management come in. With Self and Plan Management NDIS participants have the choice and control to engage both registered and unregistered providers. This means that they have more options when it comes to their support team. While Self-Management allow participants to opt for registered and unregistered providers, being self-managed also means that participants must manage the administrative and financial side of their plan themselves. With a Plan Manager, that is taken care of for you. Plan Management gives you the freedom to live your life knowing that the administrative and financial side of your NDIS plan is being managed by dedicated professionals, and the chance to choose who you want on your support team no matter if they are NDIS registered or unregistered. Who can access Plan Management? Plan Management is available to any NDIS participant as long as it is included in your NDIS plan. If you request Plan Management to be included in your NDIS plan, the NDIS are legally required to provide funding for it. This means that having Plan Management in your plan comes at no extra or out-of-pocket cost to you. Plan Management is listed in the Capacity Building Support budget under Improved Life Choices. How can I change to Plan Management? If your NDIS plan has already commenced and you don’t have a Plan Review Meeting coming up, you still have the option to change to Plan Management. To do this you will need to contact your LAC or NDIA planner and follow these three easy steps: Call the NDIS on 1800 800 110 or contact your Local Area Coordinator (your LAC's phone number will be listed on your NDIS plan). Ask them for a ‘light touch review’ or ‘desktop review’ (essentially this is a simple review and not a review of your whole NDIS plan) Explain that you would like to change to plan management. Although there are no eligibility criteria that you need to meet, you may still be asked why you want to make this change (for example, access to unregistered providers and assistance with managing your funding). This will help to ensure that your request is processed as quickly as possible. You will be contacted by the NDIS or your LAC when your request is approved. What Makes First2Care different? Our aim is to provide exceptional Plan Management services to all our plan managed participants. To do this we: Tailor our Plan Management services to suit your individual needs because we know that not every participant is the same. Reduce stress by managing the administrative and financial tasks of your NDIS plan so that you can focus on what’s important – you. Give you full choice and control over who you have in your support team (registered or unregistered providers) Offer access to a personal Client Manager who can help you to understand the ins and outs of your NDIS plan and how to maximise your NDIS budgets. Provide access to our MyPlan portal so that you can track you budgets and invoices. Pay your invoices on time, every time Manage your spending, claims and paperwork so you don’t have to Answer any questions you may have With First2Care as part of your support team, you can be confident knowing you’ll be receiving the very best in Plan Management services. While we take care of the financial and administrative tasks associated with your NDIS plan, you can focus on what's important - living your life and achieving your goals. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.

Consumables can cover the purchase of everyday items that can help you to manage your disability related needs. Which is why it is so important to understand what Consumables are and how to make the most out of your funding. What are consumables? Consumables are a budget category that fall under your Core Support funding, which can cover a range of low-cost, low-risk products and services. Consumables can range from low-cost assistive technology to nutritional supplements to personal care and safety products. Other examples include: Disposable/multiple-use pants, liners, pads, absorbent products Pull-ups and nappies Leg bags Compression stockings Step stools Chair and bed protection Beds, mattresses, pillows Catheters Pumps and syringes involved in home enteral nutrition (HEN) purposes Bottle openers and knob turners Food preparation products Modified eating products/aids Household cleaning products Product and equipment delivery, unpacking, labour services It’s important to note that grocery items that are not related to your disability needs are not considered to be reasonable and necessary and the cost is not covered under your NDIS plan. Three key things to know about Consumables 1. Low-Cost, Low-Risk Your consumables budget is focused on low-cost, low-risk items and can cover up to $1500. Over that amount, items would need a quote provided and likely fall into a different category like Capital Supports. 2. Flexible Funding Allocation Your Core Support funding has four categories – Assistance with Daily Life, Consumables, Assistance with Social and Community Participation, Transport – and your funding is flexible which allows you the choice and control to adjust how much of your Core funding you allocate towards Consumables. If you would like to make adjustments to your funding allocation, speak with our friendly First2Care Support Team or your personal Client Manager. 3. Keep on track Although our First2Care team can ensure that your budgets are on track and that you aren’t overspending or underspending on your budgets, it’s always a good idea to keep track of your budgets as well. That way, you always know how much funding you have available and can use that funding effectively. To view your budgets, all you need to do is login to your First2Care Plan Magic online portal where you can see updates in real-time or view your monthly budget reports. Higher Cost Consumables If you need higher cost items like wheelchairs, communication equipment, bathroom aids and mobility scooters, this may fall under the Capital Supports budget category that covers higher cost Assistive Technology items and Home Modifications. Generally, items that cost above $1500 require a quote that should be provided during your planning meeting or plan review meeting to your Local Area Coordination (LAC) or NDIA planner for funding to be considered for your NDIS plan. Using your Funding Before going to your NDIS planning meeting or plan review meeting, it’s likely that you’ve considered what kind of consumables you may needs. Be sure to discuss your needs with your LAC or NDIA planner so that your funding can reflect those needs. When you have your NDIS plan and know what funding you have for your planning period, talk with your Support Coordinator, LAC or your Plan Manager (that’s us!) about how you can use your funding as it was intended. Read more about the benefits of working with an independent, professional Plan Manager. Alternatively, contact our friendly team on 1300 322 273 or support@first2care.com.au.