What to Do When an NDIS Provider Exits

Provider exits are becoming more common across Australia, especially in regional and remote communities, and they can be stressful for participants left without essential supports. First2Care is here to help you navigate the transition smoothly and ensure your plan continues without interruption.

Step 1: Confirm the Provider Exit

Check whether the provider is:

Ceasing all NDIS services
Exiting only certain regions
Pausing services temporarily

We can help verify this and clarify what happens next. Give us a call.

Step 2: Review Your Current Service Bookings

We help assess and note:

Upcoming appointments
Unused funds
Whether new service agreements are required
Any existing Service Period obligations

This ensures you stay compliant while transitioning.

Step 3: Find Replacement Supports Quickly

Local advocates can assist with:

Identifying available local providers
Coordinating short-term or emergency supports
Connecting you with telehealth or mobile services
Preventing service gaps for essential supports

Participants in regional areas especially benefit from our provider network and local insights. Often times connecting with the right people is the key, don't hesitate to call, we may be able to help you with these vital connections.