Who Approves NDIS Supports: Our Role as your Plan Manager
- First 2 Care Team
- Oct 21
- 2 min read
As registered NDIS Plan Managers, one of our responsibilities is meeting compliance obligations. What it really means is that we must follow the NDIS rules carefully when we process your funding.
Sometimes this can be confused with “approving” your supports, but that part isn’t actually up to us. We don’t decide what supports you can or can’t have. So, who does?
Who approves your support requests?
The National Disability Insurance Agency (NDIA) is the only organisation who can approve what supports go into your NDIS plan. They assess your support requests and decide if they meet the “reasonable and necessary” criteria. If the supports meet that standard, they are included in your plan.
Once your plan is approved, that’s when your Plan Manager’s role begins. We don’t approve what’s in your plan, but we do check and process provider invoices. This means making sure the invoices match your plan and NDIS rules before payments are made.
Think of it this way: the NDIA approves the supports that goes into your plan. And then your Plan Manager checks and pays invoices for the supports already in your plan.
What your Plan Manager does for you
At First2Care, we go beyond just paying invoices. We also:
Helps protect your funding by ensuring money it’s spent only on supports approved in your plan.
Track your budget in real time to help you avoid overspending or underspending.
Check that invoices follow NDIS rules and price limits.
Follow up proactively with friendly check-ins if we spot risks or opportunities in your plan.
Respond quickly when adjustments are needed.
Keep accurate financial records in case of an audit.
Communicate clearly in plain English, without jargon.
To Summarise
Your NDIS plan is approved and set by the NDIA, but your Plan Manager is here to make sure that your funding is used properly, safely, and in line with the rules. This helps you make the most of your plan and gives you more choice and control, without the stress of handling the paperwork yourself.
