Does NDIS plan management cost anything out of pocket?

No. When your support budgets are plan-managed, the NDIA includes separate funding for a registered plan manager in your Capacity Building supports budget. This is stated funding that can only be used for plan management. It does not come from the funding available for your other NDIS supports.

Can I choose my own providers with plan management?

Yes. You can choose registered or unregistered providers for your plan-managed supports. The services must still be NDIS supports and be used in line with your plan and available funding.

Can I switch plan managers?

Yes. Check the ending terms in your current service agreement and tell your plan manager that you want to end the arrangement. After choosing a new registered plan manager, you will need to create a new service agreement and have the new plan manager recorded as a my provider.

How quickly are invoices paid?

Payment timeframes differ between plan managers. They may also depend on whether an invoice is complete and contains the information needed for claiming. Ask a plan manager about its usual processing timeframe and what happens when an invoice needs more information. At First2Care, we aim to process complete and correct invoices within 1 to 2 business days of receiving them.

Can I plan-manage some funding and self-manage other funding?

Your plan may use a mix of management options. For example, one support budget may be plan-managed while another is self-managed or NDIA-managed. Your plan will show how each part of your funding is managed.

What happens if my funding is running low?

Your plan manager can provide spending reports and let you know when your spending is not tracking as expected. If you are concerned that your funding may not meet your needs, contact your my NDIS contact. A plan manager cannot approve additional NDIS funding.

Do I need a support coordinator if I have a plan manager?

Plan managers and support coordinators have different roles. A plan manager handles financial administration for plan-managed funding, such as claims, provider payments and financial records. A support coordinator helps you understand and use your plan, connect with providers and organise your supports. Whether support coordination is included will depend on your individual plan and circumstances.

Do I still need to monitor my NDIS budget?

Yes. Your plan manager will provide financial information and reports, but you remain responsible for knowing how much funding has been spent and making sure your supports are used in line with your plan.

Updated Aug 2026 • 5 min read

What is NDIS Plan Management?
A 2026 Complete Guide

Two women reviewing a 2026 NDIS plan management guide with a budget checklist, funding icon and calendar.

If you are new to the NDIS or preparing for a plan reassessment, one decision you may need to make is how your NDIS funding will be managed.

Your funding may be NDIA-managed, self-managed, plan-managed, or managed using a mix of these options. Each option comes with different responsibilities.

This guide explains what NDIS plan management is, what a plan manager does, how plan management is funded and what to consider when choosing a plan manager.

In this guide

01

What is NDIS plan management?

02

What are the ways to manage NDIS funding

03

What does a plan manager do

04

How is NDIS plan management funded

05

How do you ask for plan management

06

What are the benefits of plan management

07

How do you choose NDIS plan manager

08

What is changing in 2026

09

Frequently asked questions

Dark purple swish line | First2Care icon

What is NDIS Plan Management?

Plan management is one way to manage the funding in your NDIS plan.

When your funding is plan-managed, a registered plan manager handles payments and financial record keeping for your plan-managed supports. This can include paying providers, keeping invoice records, giving you spending reports and helping you understand how your funding is being used.

You continue to choose your providers and decide which NDIS supports suit your needs and goals. You are also responsible for authorising claims and using your funding in line with your plan.

The NDIS explains that a plan manager can:

keep records such as invoices and receipts
use the NDIS portals to pay providers from your plan
give you reports about how your funding is being used
help you build your plan management skills.

You can read more on the official NDIS plan-managed funding page.

What are the Ways to Manage Your NDIS Plan

Before diving deeper into plan management, it is useful to understand how it compares to the other two options. Your NDIS funding may be NDIA-managed, self-managed, plan-managed, or managed using a mix of these options.

1. NDIA managed (Agency Managed)

The National Disability Insurance Agency (NDIA) pays your providers for you. You do not do any paperwork. But you can only use providers who are registered with the NDIS. This limits your choice.

2. Self-managed.

You pay your providers yourself. You keep all the receipts. You claim the money back through the myplace portal and you can use registered and unregistered providers. But you do all the admin work yourself, and you carry the financial responsibility.

3. Plan managed

A registered plan manager pays your invoices for you. You can use registered and unregistered providers, like self-management. But you do not do any of the admin work. Plan management gives you the choice of self-management and the ease of NDIA management at the same time.

Can you use more than one option? Yes. Your plan may use different management options for different support budgets or support categories. For example, some of your funding may be plan-managed while another part is self-managed or NDIA-managed. The official NDIS funding-management checklist includes using a mix of the available options.

What Does a Plan Manager Do?

When you choose plan management, your plan manager takes on a specific set of responsibilities every time you use support:

Pay your invoices

Track your
budget in real time

Help you understand your plan

Ensure NDIS Compliance

Give you financial reports

How it works in practice

Your plan manager checks every provider invoice against the NDIS Pricing Schedule, claims it through the NDIA portal, and pays the provider, usually within a few business days. At First2Care, we process complete, correct invoices within 1 to 2 business days of receiving them, one of the fastest turnarounds in Australia, so your supports continue without interruption.

Your plan may include funding across four support budgets: Core supports, Capacity building supports, Capital supports and Recurring supports. Not every participant will have funding in every budget. Some funding can be used flexibly across support categories within the same budget, while stated supports must be used as described in your plan.

Every claim must match the right support line number, price, and support category, so your plan manager checks this each time to keep you compliant with the NDIA.

You will also get regular statements showing what has been paid, to whom, and how much funding remains, giving you full clarity over your plan. And beyond the paperwork, a good plan manager answers your questions, explains NDIS pricing, and supports you through plan reassessments.

How is NDIS plan management funded?

Plan management does not cost you anything out of pocket when it is included in your NDIS plan.

If you have plan-managed support budgets, the NDIA includes separate funding to pay for your registered plan manager. This funding appears in your Capacity Building supports budget.

Plan management funding is a stated support. This means it can only be used to pay for plan management and does not come from the funding available for your other NDIS supports.

Your plan should show:

which support budgets are plan-managed
the funding available for plan management
that the plan management funding is a stated support.

How do you ask for plan management?

You can ask for a plan manager during your planning meeting or at any time during your plan.

If your support budgets are not currently plan-managed, speak with your my NDIS contact about changing your plan management type. The NDIA will consider the request and explain what information or next steps are required.

The NDIS says you can ask to change your plan management type if you are not plan-managed at the beginning of your plan but later decide that you would like these services.

For quick answers to specific questions, you can also browse our NDIS Plan Management FAQs, which cover eligibility, applying, plans, supports and payments.

If plan management is not included in your current plan, refer to step-by-step guide to adding plan management to your NDIS plan to understand what to check, who to contact and what happens next.

What are the Benefits of NDIS Plan Management

Plan management may suit you if you want help with invoices and financial records while retaining a broader choice of providers.

A broader choice of providers

For plan-managed supports, you can choose registered or unregistered providers.

The services must still be NDIS supports and be used in line with your plan. Your plan manager may ask for more information before paying an invoice if it is unclear whether a service can be claimed.

Help with invoice payments

Your providers can send their invoices to your plan manager rather than asking you to submit each claim. Your plan manager then checks and processes complete invoices using your available plan-managed funding.

Budget information

Regular reports can help you understand what has been paid and how much funding remains. This information may help you notice changes in your spending and discuss any concerns early.

Help understanding your funding

A plan manager can explain invoice requirements, financial statements and the plan-managed funding shown in your plan.They can also help you build your understanding of how your NDIS funding is managed.

Financial record keeping

Your plan manager keeps the invoices, receipts and payment information associated with your plan-managed supports. This can reduce the amount of financial administration you need to complete yourself.

What remains your responsibility?

Having a plan manager does not transfer every responsibility to the plan manager.

You remain responsible for:

understanding how much of your funding has been spent
buying NDIS supports in line with your plan
choosing your providers and plan manager
authorising claims
making a service agreement with your plan manager
managing your services and provider relationships.

Your plan manager can provide information and reports to support you, but you remain involved in decisions about your supports and funding.

How do you choose a good NDIS Plan Manager

The right plan manager will depend on the type of support you want and how you prefer to communicate. Here are some practical questions to ask.

01

How are invoices processed?

Ask about the usual processing timeframe for complete and correct invoices. You can also ask what happens if an invoice is missing information or needs your approval.

02

How can you contact the plan manager?

Ask whether support is available by phone, email or another method that works for you. You may also want to know who will answer your questions and when the team is available.

03

What information will you receive?

Ask how often you will receive budget and spending reports. Check whether you can view your funding information online and whether the reports are provided in a format you can understand and use.

04

How does the plan manager protect your information?

Ask how your personal and financial information will be stored, accessed and shared. You decide what information your plan manager can access through the NDIS provider portals.

05

Are there any conflicts of interest?

Ask whether the plan manager has any financial or personal relationships with other providers. A plan manager should explain any potential conflicts clearly so you can make an informed decision. The official NDIS guidance recommends discussing conflicts of interest when you first meet with a plan manager.

06

Does the service suit your needs?

Consider whether the plan manager has experience supporting participants with circumstances similar to yours, such as having several providers, using different communication methods or needing regular help to understand budget information.

Can you change plan managers?

You can change your plan manager if the service no longer meets your needs. Before making the change, check the notice and ending terms in your current service agreement.

Tell your current plan manager that you want to end the agreement and complete any required notice period. You can then:

choose a new registered plan manager
create a service agreement with the new provider
have the new plan manager recorded as a my provider
tell your other providers where to send future invoices.

The NDIS states that participants can choose which plan manager they work with and can change their plan manager. For more practical guidance, read our article on how to Switch Plan Managers (Step-by-Step).

NDIS Plan Management: What is changing in 2026–27

The NDIS Pricing Schedule for 2026–27 took effect on 1 July 2026.

The schedule provides NDIA guidance on what it considers appropriate and reasonable maximum prices for NDIS supports. Providers can use the schedule to inform their prices.

If a provider proposes a change to an existing service agreement, they must discuss it with you. You must agree to the change before it is made.

Your right to choose a registered plan manager has not changed. When your support budgets are plan-managed, the funding for your plan manager continues to be included separately as a stated support in your Capacity Building supports budget.

You can read the current information on the official NDIS pricing arrangements page.

We have also explained the update in these First2Care articles:

NDIS Pricing Changes 2026–27: What This Means for you for participants
NDIS Pricing Changes 2026–27: What Providers Need to Know if you also work as a provider or support a provider you use.

FAQ About NDIS Plan Management

How First2Care can help

First2Care is an independent, registered NDIS plan management provider supporting participants across Australia.

We can help you understand your plan-managed funding, process provider invoices and keep track of your spending through regular budget information. You can also view your plan-managed funding information through the First2Care Plan Magic portal.

Final thoughts

Plan management can give you support with provider payments and financial record keeping while you continue to make decisions about your providers and supports. If you are unsure whether your funding is plan-managed, check your NDIS plan or speak with your my NDIS contact.

If you would like help understanding how plan management works, you are welcome to contact First2Care below.

Join First2Care today →

Call 1300 322 273

Contact us now →

Claiming Travel Costs Under the NDIS: A Practical Guide for Providers

Travel is often part of delivering quality supports, particularly when participants receive services in their homes or out in the community. If you provide face-to-face supports, you may be able to claim travel costs under the NDIS. Understanding the difference between provider travel, non-labour travel expenses, and activity-based transport can help you invoice correctly. In this guide, we'll explain what providers can claim and how travel costs should be billed.

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NDIS Claims Will Have a New 90-Day Timeframe

From December 2026, there will be less time to claim the NDIS supports. A claim will need to be submitted within 90 days from the day the support was delivered. The current timeframe is 2 years. For most participants, this will be an administrative change. Your funding stays the same, so do your supports. Your providers and plan manager are the ones working on the new timeframe. This article explains what the change means to you, who submits claims, and how to check whether a

Sep 25

Illustration of two people beside a large wall calendar with days ticked, showing how NDIS funding periods work.

NDIS Funding Periods: When Your Funding Becomes Available

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